SMTP error from remote mail server

JZM

• April 27, 2014 23:27

I am working on a server that is getting this email from a few TLD's like gmail aol and the one below any ideas? SMTP error from remote mail server after initial connection: host mx00.emig.gmx.net [213.165.67.114]: 554-gmx.net (mxgmx002) Nemesis ESMTP Service not available 554-No SMTP service 554 invalid DNS PTR resource record

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  cPanelMichael

  • April 28, 2014 18:25

  Hello :) Please check to ensure a valid PTR (RDNS) record is configured for the IP address used for sending email from your server. Typically, your data center or hosting provider must configure this record for you, and it's advised to have it match the hostname of the server. Thank you.

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  JZM

  • April 28, 2014 18:36

  [quote="cPanelMichael, post: 1631632">Hello :) Please check to ensure a valid PTR (RDNS) record is configured for the IP address used for sending email from your server. Typically, your data center or hosting provider must configure this record for you, and it's advised to have it match the hostname of the server. Thank you.
  Thanks Mike, I have a VPS can you point me in the right direction of how to do it?

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  cPanelMichael

  • April 29, 2014 17:45

  You will need to contact your VPS hosting provider so they can setup the RDNS record for you. The ability to manage this record on a VPS is not typically permitted. To see if it's configured, simply run a command such as: host IPHERE
  Thank you.

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