actual user mail size different to reported - how to solve?

gbh

• May 10, 2014 03:33

So in cpanel a user's email use is shown as: 300/1000 mb if I du -sh in their user directory (/home/account/mail/domain.com/user] their use is shown as: 959M user I have tried the following all with no effect: remove maildirsize reset their quota regenerated maildirsize deleted email_accounts.cache and email_accounts.yaml in the account's .cpanel directory any idea on how to get their quota use showing correctly at all? Thanks in advance!

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  cPanelPeter cPanel Staff

  • May 11, 2014 16:58

  Hello, Please feel free to open a support ticket. We'll be glad to investigate that for you.

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  cPanelMichael

  • May 12, 2014 19:32

  Hello :) Please also ensure you post the ticket number here if you decide to open a ticket so we can update this thread with the outcome. Thank you.

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  gbh

  • May 13, 2014 05:02

  ticket lodged: Support Request Id 4946487 many thanks

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  cPanelMichael

  • May 14, 2014 13:06

  To update, it was determined the additional space stems from the email account's .Trash directory. Once the trash is cleared, the disk space usage should become accurate again. Thank you.

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  stormy

  • January 08, 2015 09:52

  I want to make sure I got this right, since I have the same problem: cPanel does misreport mail disk usage, by ignoring the .Trash folders. Is that so? This means that users will see their mailboxes getting full, move a lot of messages into the Trash, forget to empty the trash (believe me, we see that every day) and then complain because cPanel reports their mailboxes aren't full. Can this be fixed?

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  cPanelMichael

  • January 09, 2015 18:27

  One option is to browse to: "WHM Home " Service Configuration " Mailserver Configuration" You can configure and modify the "Trash Expire Time" and "Auto Expunge Trash" options so that Trash is removed and does not utilize disk space. Note that the calculation of the .Trash directory will not count towards to the space utilized by the email account. You could vote for this feature at: [url=http://features.cpanel.net/responses/trash-directory-included-in-webmail-mailboxes-quota].Trash directory included in webmail mailboxes quota | cPanel Feature Requests Thank you.

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  stormy

  • January 11, 2015 12:54

  Voted. Users get really confused by this.

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