Unable to access newly installed WHM.

karan4web

• May 11, 2014 03:00

I was using my server without WHM. All services were installed by my previous technical guy but he dint install WHM. So last night i installed WHM using SSH. and ever since i am unable to login to WHM, my website is down and my SSH root password is also not working. I installed WHM following this link [url=http://docs.cpanel.net/twiki/bin/view/AllDocumentation/InstallationGuide/InstallingCpanel#InstallingCpanel]Step 6: Install cPanel & WHM (or cPanel DNSONLY) Opening my website using both domain name and IP ADDRESS gives me

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  Infopro

  • May 11, 2014 10:27

  You really should be installing cPanel on a bare server. All required services are installed by cPanel during the installation. Not sure if this is of any help to you or not: Deactivating the Firewall - cPanel Documentation

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  karan4web

  • May 11, 2014 10:34

  ok so if now i setup WHM, will it effect my files and database? i have an ecommerce portal and dont wanna loose any data.

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  Infopro

  • May 11, 2014 10:47

  Yes, it will. You should backup any important data right now for safe keeping. Installing cPanel after the fact (you've already got an account on the server) is a bad idea.

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  karan4web

  • May 11, 2014 10:52

  ok i have backed up my files. but as i am unable to use ssh with root password i am unable to backup my sql database. what can i do regarding that.

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  karan4web

  • May 11, 2014 11:18

  I still have not setup the WHM. Is there anything i can do to get things back to normal? I found this somewhere... [QUOTE] ServerName www.yourdomain.com DocumentRoot /usr/local/apache/htdocs ServerAdmin webmaster@yourdomain.com UserDir disable
  My files are hosted in var/www/XXXXX.com/public_html will changing the path make my things back to normal?

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  Infopro

  • May 11, 2014 11:53

  You won't be able to sort this out I don't think, without reloading the server operating system and then install cPanel. Assuming your server is hosted by a Hosting Provider somewhere, you might contact them about this.

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  karan4web

  • May 11, 2014 12:27

  so if i setup WHM it will delete my sql data too? i asked the support team to help me with it and they say they can try. since i do not pay them for managing the virtual machine they wont be bothering much i am sure.

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  Infopro

  • May 11, 2014 13:39

  They should be able to assist you with getting into the server to retrieve the database I would think.

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  cPanelPeter cPanel Staff

  • May 11, 2014 16:05

  Hello, You mentioned you can't access the server via ssh as the root user. This is normally by design. Can you access the server via ssh as a user? Then use su - to see if you can access root from there? Once you have root, the best way to backup your MySQL database is to use mysqldump

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  karan4web

  • May 11, 2014 16:20

  yes now i have the root access. the server guy did it for me. so the domain is redirecting to /usr/local/apache/htdocs I am trying to edit it and change to folder where my files were saved i.e /var/www/MYDOMAIN/public_html will that help anyhow?

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  cPanelMichael

  • May 12, 2014 16:16

  Are you sure that you have created an account for this domain name using Web Host Manager? Thank you.

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