cPanel and Webmail..

userxyz

May 11, 2014 14:28

Hey, I need some help with my freshly installed cPanel. I'm using it on CentOS 6.5. I try to explain it. When I try to open Horde or Roundcube via cPanel, I'm getting an 404 error (page not found). (Squirrel Mail is working without error...) I looked in the 3rdparty folder and there is no Horde or Roundcube folder. So yeah, It seems that they aren't installed ? (I don't understand why, because Roundcube and Horde are enabled in Tweak Settings) When I try to install roundcube with the (often posted) update-roundcube --force, I'm getting the error message, that mysqld is not running. When I try to start or update mysql, there are also a few errors. Does anybody have an advice for me ? I'm very frustrated... Best regards

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11 comments

cPanelMichael

May 12, 2014 14:09
Hello :) Please review the MySQL error log (/var/lib/mysql/$hostname.err) and let us know the exact output that appears when MySQL fails to start. Thank you.
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userxyz

May 12, 2014 16:12
Thanks for your answer When I try to run the roundcube command: root@server [~]# /usr/local/cpanel/bin/update-roundcube --force mysqladmin: connect to server at 'localhost' failed error: 'Can't connect to local MySQL server through socket '/var/lib/mysql/mysql .sock' (2)' Check that mysqld is running and that the socket: '/var/lib/mysql/mysql.sock' ex ists! Mysqld not running
When I try to start mysql root@server [/etc/init.d]# /etc/init.d/mysql start Starting MySQL..... ERROR! The server quit without updating PID file (/var/lib/mysql/(host).pid).
Log 140512 20:06:31 mysqld_safe Starting mysqld daemon with databases from /var/lib/mysql 2014-05-12 20:06:32 0 [Warning] TIMESTAMP with implicit DEFAULT value is deprecated. Please use --$ 2014-05-12 20:06:32 30575 [Note] Plugin 'FEDERATED' is disabled. 2014-05-12 20:06:32 30575 [Note] InnoDB: Using mutexes to ref count buffer pool pages 2014-05-12 20:06:32 30575 [Note] InnoDB: The InnoDB memory heap is disabled 2014-05-12 20:06:32 30575 [Note] InnoDB: Mutexes and rw_locks use InnoDB's own implementation 2014-05-12 20:06:32 30575 [Note] InnoDB: Compressed tables use zlib 1.2.3 2014-05-12 20:06:32 30575 [Note] InnoDB: Using Linux native AIO 2014-05-12 20:06:32 30575 [Note] InnoDB: Not using CPU crc32 instructions 2014-05-12 20:06:32 b73c88e0 InnoDB: Warning: io_setup() failed with EAGAIN. Will make 5 attempts $ InnoDB: Warning: io_setup() attempt 1 failed. InnoDB: Warning: io_setup() attempt 2 failed. InnoDB: Warning: io_setup() attempt 3 failed. InnoDB: Warning: io_setup() attempt 4 failed. InnoDB: Warning: io_setup() attempt 5 failed. 2014-05-12 20:06:34 b73c88e0 InnoDB: Error: io_setup() failed with EAGAIN after 5 attempts. InnoDB: You can disable Linux Native AIO by setting innodb_use_native_aio = 0 in my.cnf 2014-05-12 20:06:34 30575 [ERROR] InnoDB: Fatal : Cannot initialize AIO sub-system 2014-05-12 20:06:34 30575 [ERROR] Plugin 'InnoDB' init function returned error. 2014-05-12 20:06:34 30575 [ERROR] Plugin 'InnoDB' registration as a STORAGE ENGINE failed. 2014-05-12 20:06:34 30575 [ERROR] Unknown/unsupported storage engine: InnoDB 2014-05-12 20:06:34 30575 [ERROR] Aborting 2014-05-12 20:06:34 30575 [Note] Binlog end 2014-05-12 20:06:34 30575 [Note] Shutting down plugin 'partition' 2014-05-12 20:06:34 30575 [Note] Shutting down plugin 'ARCHIVE' 2014-05-12 20:06:34 30575 [Note] Shutting down plugin 'INNODB_SYS_DATAFILES' 2014-05-12 20:06:34 30575 [Note] Shutting down plugin 'INNODB_SYS_TABLESPACES' .... .... {lots of plugins...} .... .... 2014-05-12 20:06:34 30575 [Note] /usr/sbin/mysqld: Shutdown complete 140512 20:06:34 mysqld_safe mysqld from pid file /var/lib/mysql/(host).pid ended
Maybe I have to install Horde and Roundcube on another way ? How can it be possible, that there are these problems with a freshly installed CentOS and WHM/cPanel?
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cPanelMichael

May 12, 2014 18:16
The MySQL error message you pasted indicates that native AIO support is not enabled on the server. Add the following line to /etc/my.cnf and MySQL should then restart successfully: innodb_use_native_aio = 0
Thank you.
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userxyz

May 12, 2014 19:41
Thank you, MySQL is starting. but... I still get this root@server [/etc]# /usr/local/cpanel/bin/update-roundcube --force mysqladmin: connect to server at 'localhost' failed error: 'Access denied for user 'root'@'localhost' (using password: YES)' Mysqld not running
When I try to start mysqld (/http://theos.in/desktop-linux/tip-that-matters/how-do-i-restart-mysql-server/) root@server [/usr/local/cpanel/bin]# /etc/init.d/mysqld start -bash: /etc/init.d/mysqld: No such file or directory (I checked, there isn't this file)
Can you help me, please ? Another question: Is there also a function like the update-roundcube for horde ?
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lorio

May 13, 2014 07:29
The root password for mysqld seems to be wrong/not set Take a look at: /root/.my.cnf To set the password via WHM [url=http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WHMDocs/MySQLRoot]MySQL Root Password
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userxyz

May 13, 2014 10:32
Thank you, now I just have to (re)install Horde as 3rdparty, any advice ? :)
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lorio

May 13, 2014 10:48
I would first try to use the horde / roundcube / etc. services integrated in Cpanel/WHM. Third Party often means to install it on your own under /home. So not sure if you mean that. Check WHM/Tweaks to activate the webmailservices you want to use. Then start with an /scripts/upcp or Update via WHM to see if the system is now back on track. A /scripts/upcp --force can be an option too (Or Force Option via WHM Update).
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userxyz

May 13, 2014 10:57
I said 3rdparty because Roundcube and Squirrel are installed in the folder '3rdparty'. "Pseudo-3rdparty" :) Horde is enabled in Tweak Settings but it isn't installed an I get an 404 error when I try to open it (it isn't in the 3rdparty folder), re-enabling it and also /scripts/upcp didn't solved the problem.
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Infopro

May 13, 2014 11:12
If deselecting Horde (and saving) in Tweak Settings, and then re-selecting and saving settings, and then finally, forcing an update to cPanel does not solve this for you, you might want to open a ticket to cPanel technical Support about it to find out whats preventing the system from doing what it's supposed to.
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cPanelMichael

May 13, 2014 13:36
Now that MySQL is operating well on the server, the issue should resolve itself when forcing an update of cPanel: /scripts/upcp --force
Feel free to open a support ticket if you continue to experience issues after the cPanel update. Thank you.
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userxyz

May 13, 2014 15:16
The forced cPanel update finally solved the issue with Horde. Thank you all very much for your help ! :)
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