Can't locate Cpanel/Counters.pm
Hello all,
I'm trying to transfer accounts, but it can't complete the transfer. When I run, I get this message:
I did some forum searching, and it seems like this was the general consensus to fix the issue:
However, I've tried this several times, and it's not making any progress. I've run each of those, and the last one I get:
Please help! Thanks!
Can't locate Cpanel/Counters.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/5.14.3/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/5.14.3 /opt/cpanel/perl5/514/site_lib/x86_64-linux-64int /opt/cpanel/perl5/514/site_lib .) at /usr/local/cpanel/scripts/pkgacct.vps.######.com.br line 38.
BEGIN failed--compilation aborted at /usr/local/cpanel/scripts/pkgacct.vps.######.com.br line 38.
sshcommandfailed=2
I did some forum searching, and it seems like this was the general consensus to fix the issue:
/scripts/upcp --force
cpan Counters
However, I've tried this several times, and it's not making any progress. I've run each of those, and the last one I get:
"Warning: Cannot install Counters, don't know what it is."Please help! Thanks!
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Hello :) Please post the output from: stat /usr/local/cpanel/Cpanel/Counters.pm lsattr /usr/local/cpanel/Cpanel/Counters.pm
Thank you.0 -
Hello! I ran these under SSH, and -the first code I get: [QUOTE]stat: cannot stat `/usr/local/cpanel/Cpanel/Counters.pm': No such file or directory
- the second: [QUOTE]lsattr: No such file or directory while trying to stat /usr/local/cpanel/Cpanel/Counters.pm
=(0 -
What version of cPanel is installed on your system? Are you sure that the upcp process is completing successfully? Thank you. 0 -
Yes I'm sure. The WHM is version 11.40.0 (build 26) Here is the last lines of the upcp output: [QUOTE] [20140514.154023] 80% complete [20140514.154023] [20140514.154023] Maintenance complete. => Log closed Wed May 14 15:40:23 2014 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (15915) at Wed May 14 15:40:23 2014 [20140514.154023] Maintenance completed successfully [20140514.154024] 95% complete [20140514.154024] Running Standardized hooks [20140514.154024] 100% complete [20140514.154024] [20140514.154024] cPanel update completed [20140514.154024] A log of this update is available at /var/cpanel/updatelogs/update.1400091983.log [20140514.154024] Removing upcp pidfile [20140514.154024] [20140514.154024] Completed all updates => Log closed Wed May 14 15:40:24 2014 0 -
The latest 11.40 LTS build is cPanel version 11.40.1.13. It seems like you might be using an outdated version of cPanel. Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here and we can update this thread with the outcome. Thank you. 0
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