[Case 101477] Home directory backup is empty

sezoakbil

• May 14, 2014 09:20

Whm 11.43.0 (build 11) Partial Backups - Download a Home Directory Backup does not work!

• 

  cPanelMichael

  • May 14, 2014 14:24

  Hello :) Could you provide the full steps we can take to reproduce the issue? Also, do you notice any output to /usr/local/cpanel/logs/error_log when the backup fails? Thank you.

  0
• 

  sezoakbil

  • May 14, 2014 14:37

  backup is downloading but 0 bytes

  0
• 

  cPanelMichael

  • May 14, 2014 15:05

  Please ensure you submit a bug report via: Submit A Bug Report Post the ticket number you are assigned here so we can update this thread with the outcome. Thank you.

  0
• 

  sezoakbil

  • May 14, 2014 15:47

  Ticket id : 4953709

  0
• 

  cPanelPeter cPanel Staff

  • May 15, 2014 13:12

  Hello, Opening a ticket is going to require that we gain access to investigate the issue. You didn't provide access and when our analyst asked you for access, you simply close the ticket. If you need assistance with fixing this, please re-open the ticket and provide the necessary access. Thank you

  0
• 

  sezoakbil

  • May 15, 2014 13:34

  Hi, I can not access my server. But the fact that there is a problem. You can analyze your own server.

  0
• 

  cPanelMichael

  • May 15, 2014 15:05

  Hello :) I have opened internal case 101477 to address the issue with downloading home directory backups in cPanel version 11.43 (11.44 development build). Please feel free to monitor our change logs for the inclusion of this case number. In the meantime, you can download/generate a full backup in cPanel as a temporary solution. Thank you.

  0
• 

  manokiss

  • January 08, 2015 11:41

  Hi, wondering if this has been fixed as im in 11.46.1.4 and having the same problem. Thanx!

  0
• 

  cPanelMichael

  • January 08, 2015 17:15

  Internal case number 101477 was addressed with cPanel version 11.44, so you should not experience this issue on version 11.46. Feel free to open a support ticket using the link in my signature if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

  0
• 

  manokiss

  • January 08, 2015 21:35

  Hi, just to clarify the error is not an empty file but the file is being downloaded but when you try to open it with winrar for example is erroring. Ticket 5935139 Thanx!

  0
• 

  manokiss

  • January 08, 2015 23:24

  Well...simply answer was do not use Winrar! lol....used 7zip without problem. Looks like winrar is not properly understanding the compression in tar.gz files generated by cpanel backups. Hope this info help others.

  0
• 

  cPanelMichael

  • January 09, 2015 16:30

  [quote="manokiss, post: 1804401">Well...simply answer was do not use Winrar! lol....used 7zip without problem. Looks like winrar is not properly understanding the compression in tar.gz files generated by cpanel backups. Hope this info help others.
  I am happy to see the issue was addressed. Thank you for updating us with the outcome.

  0

Please sign in to leave a comment.