leave a copy of messages on the server + webmail

cosmin

• May 15, 2014 02:35

Hello! A customer have many users with the same email account. Most people use Outlook POP3 with "leave a copy of messages on the server" but some people use webmail. If a user read an email from webmail the rest of people didn't receive this email becouse is read (and moved in /cur from /new). How can I solve this problem (on POP3)? Many thanks!

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  simonas

  • May 15, 2014 09:13

  Maybe create new email account for IMAP users, and forward (forwarding will still leave copy) them all mail.

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  cosmin

  • May 15, 2014 09:24

  Thanks but IMAP are excluded :-)

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  simonas

  • May 15, 2014 09:51

  Webmail uses IMAP ;)

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  cPanelMichael

  • May 15, 2014 13:34

  Hello :) The best way to achieve this would be to ensure all email clients utilize IMAP. This way, messages are saved on the server even after they are opened/downloaded. Thank you.

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  cosmin

  • May 15, 2014 13:43

  Hello! How I say, no IMAP. The customer have daily hunderd/thousands emails and didn't want to use IMAP. I understand is not possible to get readed email with POP3. Thanks!

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  cPanelMichael

  • May 15, 2014 14:11

  Yes, you are not going to be able to leave a copy of the message on the server unless your users explicitly configure that in their email clients. Note that Webmail already uses IMAP. Thank you.

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  cosmin

  • May 15, 2014 15:18

  This are configured in all email clients, the problem is with read emails from webmail who didn't come in inbox...

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  cPanelMichael

  • May 15, 2014 15:24

  [quote="cosmin, post: 1645282">This are configured in all email clients, the problem is with read emails from webmail who didn't come in inbox...
  Right, when a user downloads/reads a message through Webmail (IMAP), it moves the message from the "new" to the "cur" directory. You could setup a cron job that moves messages from the "cur" to the "new" directory, but really it's a matter of consulting with the support of your email client to determine the best way to download messages that have already been delivered. Thank you.

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