MX records for domain are not updating

autumnwalker123

• May 23, 2014 16:08

I have updated the MX records for my domain over 24 hours ago and they are still not showing up when queried - TTL is 14400 so they should have propagated by now. Thoughts?

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  cPanelMichael

  • May 26, 2014 12:48

  Hello :) Have the records propagated since you started the thread? Did you verify that you changed the records on the server that manages the DNS for the domain name? Thank you.

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  autumnwalker123

  • May 26, 2014 12:56

  Still have not propagated. I have two name servers in my cluster - one is DNSOnly (NS1) and the other is on the main cPanel / WHM server (ATLAS / NS2). I'm updating the entries on the ATLAS / NS2 box and I can see in the MX entries for the account (via cPanel and WHM) that they are correct; however, they are not propagating when I check with external tools such as intodns.

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  cPanelMichael

  • May 26, 2014 12:59

  Could you send me a PM with the domain name so I can take a closer look? Thanks.

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  autumnwalker123

  • May 26, 2014 13:04

  Done, thank you.

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  autumnwalker123

  • May 27, 2014 23:21

  For anyone else having this issue it has now been resolved. I had to place my ns1 and ns2 "A" records in the main domain zone file and remove the two zone files ns1 and ns2 from my server. It seems that whenever they are in separate zone files, like mine were, when you check at intodns, it fails. It has something to do with the differences in the serial number of the zones; my main domain had a newer serial number than the zone files for the ns1 and ns2.

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  cPanelMichael

  • May 28, 2014 14:20

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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