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Where have my SPF records gone?

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5 comments

  • nixuser
    please add the spf records in the dns zone for the domain
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  • cPanelMichael
    Hello :) You can view the DNS zone directly via: "WHM Home " DNS Functions " Edit DNS Zone" I suggest setting up the SPF and DKIM records first, and then manually setting up the DMARC entry in the zone. Thank you.
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  • jimlongo
    Thanks Michael, I do realize that, I guess my surprise was that TXT records that had been in place are now gone. Secondly TXT records that previously were generated by enabling the checkmarks in the Package for each account were no longer generating said records. I did find (don't know if it's new) that there is a setting in the cPanel interface, Email > Email Authentication that enables SPF and DKIM records. This does work. Again don't know if that's new, but the inability to generate them from within WHM has certainly changed.
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  • cPanelMichael
    I was able to successfully add a "SPF" record to a zone by enabling the SPF option for the account via: "WHM Home " Account Functions " Modify an Account" To clarify, is that not working on your system? If not, please feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • jimlongo
    No it wasn't working on the few domains whose SPF records had disappeared. But I enabled it in the cPanel interface and so it is now okay. Since all the records are published and working properly according to mail-tester.com I'm not going to pursue it any further. If they disappear again i will open a ticket.
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