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Hi. Im hosting a web site in one user's account in WHM. for some reason the web page stops loading - I can access it if type the IP in the browser though . there's nothing in the httpd error log- the last entries are from hours ago. restarting httpd and named doesnt help. bind log last entries:


May 31 01:46:12 mmoimapct named[13678]: zone mtaeeeapct.com/IN/external: sending notifies (serial 2014052602)
May 31 01:46:12 mmoimapct named[13678]: zone mteeeoimapct.com/IN/internal: sending notifies (serial 2014052602)
May 31 01:46:12 mmoimapct named[13678]: zone mtaeeeoimapct.com/IN/external: sending notifies (serial 2014052602)
May 31 01:51:23 mmoimapct named[13678]: client 134.147.203.115#11877: view external: query (cache) '1000.202cf5ac.dnsr.if-is.net/A/IN' denied
May 31 02:07:02 mmoimapct named[13678]: client 218.241.98.200#51647: view external: query (cache) '172.245.44.33.test.pandora.dnslab.cn/A/IN' denied
May 31 02:07:49 mmoimapct named[13678]: client 218.241.98.200#53866: view external: query (cache) '172.245.44.138.test.pandora.dnslab.cn/A/IN' denied

can you help me with this ?

24x7server

May 31, 2014 07:51

Hello, Have you updated the correct nameserver for your domain ? You can check your domain DNS report through : [url=http://intodns.com/]intoDNS: checks DNS and mail servers health site.

sspitfire

May 31, 2014 09:04

How can I fix these errors ?

cPanelMichael

June 02, 2014 12:58

Hello :) Try rebuilding the Apache configuration file via: /scripts/rebuildhttpdconf
If the issue continues, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

June 04, 2014 11:49

i rebuilt it but still not working. the problem happens on random times . where do i raise a ticket ? i tried here

June 04, 2014 13:46

You can open a ticket using the following URL: Submit A Ticket If it's not working, you can contact csATcpanel.net directly via email and they can help you get your account working properly and then direct your request to our technical support team. Thank you.

June 04, 2014 14:05

I got the emails and registered but when i try to raise a ticket I get The provided IP (17xxx4.138) and support access id do not match.

June 04, 2014 14:09

Yes, if it's not working, you can contact csATcpanel.net directly via email and they can help you get your ticket submitted properly or direct your request to our technical support team. Thank you.

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