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SMTP Access denied

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5 comments

  • cPanelMichael
    Hello :) The rejection message you provided stems from the following option in "WHM Home " Service Configuration " Exim Configuration Manager": "Require RFC-compliant HELO" Update: You will need to disable the above option completely to prevent this from happening. Thank you.
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  • aeroweb
    Hello, We are having a similar issue. We want to have the "Require RFC-compliant HELO" option enabled however there is one IP address that we want to allow to connect despite the fact they have an invalid HELO. The "Only-verify-recipient" option under the "Access Lists" doesn't seem to do what we want. We still get the "Access denied - Invalid HELO name (See RFC2821 4.1.1.1)" error in the smtp log. I even restarted Exim after the change to make sure it took. Any recommendations? Thanks
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  • cPanelMichael
    As is the case with the "Trusted SMTP IP addresses", whitelisted senders must still use an RFC-compliant HELO name if the Require RFC-compliant HELO setting is enabled. It's not possible to whitelist users from that option. Thank you.
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  • aeroweb
    We tried both the "Only-verify-recipient" and the "Trusted SMTP IP addresses" and neither worked. Is there a way we can set a rule (even manually in exim) to allow a single IP to bypass the RFC-compliant HELO setting while still blocking all other SMTP servers who are not RFC comliant? Thanks
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  • cPanelMichael
    There are no native options or workarounds available to whitelist an IP address from the "Require RFC-compliant HELO " option that I'm aware of. You can submit a feature request for this via: Submit A Feature Request Or, you could try asking the Exim users mailing list to see if any other Exim users have developed a custom workaround: Exim Users Mailing List Thank you.
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