Can't access cPanel after password change.

Newtt

• June 01, 2014 15:39

Earlier today I changed my CPanel password. Now I can't login to the server at all. I know for fact that the password is correct as I first typed it to a file and then copied it to the CPanel password change wizard. Funny thing is, on my phone it says login successful but then redirect to the login page while on the computer it just doesn't open the login page. If it helps, it's on Lathalinuxcloud server. Any idea for a fix?

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  cPanelMichael

  • June 02, 2014 14:34

  Hello :) Please contact your web hosting provider for assistance. It's possible the account is locked by cPhulk brute force detection and your provider might need to whitelist your IP address. Thank you.

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  Newtt

  • June 02, 2014 17:09

  Why is it that I can't login on my phone though? Using the old or new password?

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  JaredR.

  • June 02, 2014 19:16

  cPHulk can block an account, or it can block an IP address. Each device that has a unique IP address, may or may not be blocked by cPHulk. Only your hosting provider has the access required to look at the server and tell you exactly why your problem is happening.

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