My server is being really strange, websites load on pc but looked hacked on a mobile

antona

• June 03, 2014 09:12

Hi there, I am new to the forum good day to all! I have been using cpanel and WHM for about 5-6 years now and today im having a huge problem, mycpadmin can not help me, my ISP does not have a clue It seems like a simple dns problem ill explain it now On a PC using wifi, the websites on my server seem to be fine load fine everything jolly, however when on a mobile or specifically 3G, they look like this /http://content.screencast.com/users/EnhancemyChances3/folders/Jing/media/fbb5d3e8-7ba1-4bcf-b6ce-aa42aa951e37/2014-06-03_1424.png I am getting told its a simple dns problem, however the dns entries seem to be correct??!? I dont think its a virus, its just something that has majically started to be a pain in the ass for about 2 weeks now Anyone shed any light into my situation please I beg, too many gyppos have been hassling me about there website not loading properly lol

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  cPanelMichael

  • June 03, 2014 15:10

  Hello :) It looks like a resolver or cache issue on mobile device you are using. Try clearing the browser/DNS cache on those devices and check the resolvers used by the device if possible. Thank you.

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  antona

  • June 03, 2014 15:32

  Hi, Thanks for the reply, I guess the new ios 7 does not have a clear cache anymore it suppose does it periodically, I doubt this is a issue with my phone its happening on many phones and now I hear a customer saying its happening on his pc too :(

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  cPanelMichael

  • June 03, 2014 16:05

  Try using traceroute from a device experiencing this issue to your website to see if it's reaching the correct destination. Thank you.

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  antona

  • June 03, 2014 23:10

  It seems to be fine/resolve through traceroute on my pc sir but mobile/3G is below freetrace to domain.com, 64 hops max, 52 byte packets 1 - 172.23.163.129 2 - 172.23.162.5 3 - 188.31.255.130.threembb.co.uk (188.31.255.130) 4 - 188.31.255.77.threembb.co.uk (188.31.255.77) 5 - 188.31.255.122.threembb.co.uk (188.31.255.122) 6 - xe-5-3-0.man11.ip4.tinet.net (141.136.97.185) 7 - xe-1-0-0.nyc41.ip4.tinet.net (89.149.180.49) 8 - gtt-gw.ip4.tinet.net (199.229.230.94) 9 - as20473.ae2.ar2.ewr1.us.nlayer.net (69.31.34.210) 10 - ethernet1-2-1-c2-14-b2-1.pnj1.choopa.net (108.61.65.206) 11 ******************** Request timeout 12 ******************** Request timeout 13 ******************** Request timeout 14 ******************** Request timeout 15 ******************** Request timeout 16 ******************** Request timeout 17 ******************** Request timeout 18 ******************** Request timeout 19 ******************** Request timeout 20 ******************** Request timeout 21 ******************** Request timeout 22 ******************** Request timeout 23 ******************** Request timeout 24 ******************** Request timeout 25 ******************** Request timeout 26 ******************** Request timeout 27 ******************** Request timeout 28 ******************** Request timeout 29 ******************** Request timeout 30 ******************** Request timeout 31 ******************** Request timeout 32 ******************** Request timeout 33 ******************** Request timeout 34 ******************** Request timeout 35 ******************** Request timeout 36 ******************** Request timeout 37 ******************** Request timeout 38 ******************** Request timeout 39 ******************** Request timeout 40 ******************** Request timeout 41 ******************** Request timeout 42 ******************** Request timeout 43 ******************** Request timeout 44 ******************** Request timeout 45 ******************** Request timeout 46 ******************** Request timeout 47 ******************** Request timeout 48 ******************** Request timeout 49 ******************** Request timeout 50 ******************** Request timeout 51 ******************** Request timeout 52 ******************** Request timeout 53 ******************** Request timeout 54 ******************** Request timeout 55 ******************** Request timeout 56 ******************** Request timeout 57 ******************** Request timeout 58 ******************** Request timeout 59 ******************** Request timeout 60 ******************** Request timeout 61 ******************** Request timeout 62 ******************** Request timeout 63 ******************** Request timeout 64 ******************** Request timeout 65 ******************** Request timeout 66 ******************** Request timeout 67 ******************** Request timeout 68 ******************** Request timeout 69 ******************** Request timeout 70 ******************** Request timeout 71 ******************** Request timeout 72 ******************** Request timeout 73 ******************** Request timeout 74 ******************** Request timeout 75 ******************** Request timeout
  

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  cPanelMichael

  • June 04, 2014 14:10

  I suggest providing that output to your hosting provider/data center so they can review it and troubleshoot the issue. Thank you.

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  antona

  • June 04, 2014 16:08

  Hi, Thanks, I do not get really what that means, I have a server in my home, and I pay mycpadmin, you guys have no idea whats going on?

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  cPanelMichael

  • June 04, 2014 17:54

  Right, cPanel is the software that is installed onto your server. Your hosting provider is the company you pay to rent the server from. It looks like a network connection issue, which would require assistance from your hosting provider or the ISP of the affected users. Thank you.

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