Domain not showing the correct account

Ekushey

• June 05, 2014 08:10

Using cPanel/WHM for many years, never faced this strange problem. The new domain name that I added is not showing the content from the correct account (/home/abc), but from another one (/home/xyz). I terminated and added back the domain again, and now it's pointed to a blank account... deteletd and add the zone file, assigned a dedicated IP to it, but nothing helped. I'm dumbfounded and seeking help from you good folks.

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  cPanelMichael

  • June 05, 2014 14:57

  Hello :) Could you clarify how you are adding this domain name? Thank you.

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  Ekushey

  • June 05, 2014 15:04

  Thanks for the reply, created a new account from WHM.

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  cPanelMichael

  • June 05, 2014 15:21

  Browse to the following location from the command line: /var/cpanel/userdata/$username/
  Look for the "homedir" entry in the file name associated with the domain name. Does it show the correct path? Thank you.

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  Ekushey

  • June 05, 2014 15:34

  Yes they look perfect, including for the entry to 2 subdomains that I created. :(

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  cPanelMichael

  • June 05, 2014 15:46

  Do you only see this content when browsing to the website from a browser? Or, does it show the incorrect path in cPanel or when accessing the account via SSH or FTP? Try reviewing the account's .htaccess files and script configuration. Also, clear the browser cache in the browser you are accessing this website from. Thank you.

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  Ekushey

  • June 05, 2014 16:07

  It is currently showing the default new account placeholder, trying to access test directory I created show 404 error. cPanel and FTP login show the correct home directory path, and also the files inside. It's just that when I'm trying to access from browser, it isn't showing the right content. Cache cleared, also tried with 3 online proxy site, shows the same wrong content. Is there any other config files like the one you mentioned above that I can check? As I wrote on my first post, I'm using cPanel/WHM for almost a decade, never face a strange problem like this. Also, names server are pointed correctly.

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  cPanelMichael

  • June 05, 2014 16:14

  Try rebuilding the Apache configuration file via: /scripts/rebuildhttpdconf
  If the issue persists, please open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Ekushey

  • June 05, 2014 18:02

  I once again terminate and recreated the account, but still the same issue. So I created a ticket you as advised, the number is 5043843. Thanks.

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  cPanelMichael

  • June 06, 2014 14:17

  To update, it was determined the domain name was pointed to CloudFlare name servers and "A" record utilized was setup for the wrong IP address. Correcting this addressed the issue. Thank you.

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