Troubles with updatenow.static in clean cpanel install

amanogue

• June 06, 2014 09:03

Hi everyone. I'm trying to install cpanel in a fresh CentOS 6.5 server. All goes well until I get to this point. 2014-06-06 15:49:58 578 (DEBUG): HTTPUPDATE is set to httpupdate.cpanel.net 2014-06-06 15:49:58 599 (DEBUG): Retrieving updatenow.static from to updatenow.static.bz2 2014-06-06 15:49:59 601 (DEBUG): - ssystem [BEGIN]: /usr/bin/bunzip2 updatenow.static.bz2 2014-06-06 15:49:59 601 (DEBUG): - ssystem [END] 2014-06-06 15:49:59 606 ( INFO): Closing install log and passing output control to updatenow.static [20140606.154959] --force passed on command line. Upgrade will disgregard update config settings. ..Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect.. I tried to download the package from the url with wget and get it without problems. I can see in top that a process called ./updatenow.static and see connections through port 80 to cpanel webs. Does anyone know what could be happening? Thanks in advance Antonio.

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  cPanelMichael

  • June 06, 2014 16:08

  Hello :) Check to make sure you are using valid resolvers in your /etc/resolv.conf file. Also, try running the installer again to rule out any temporary network issues that may have been occurring at the time. Thank you.

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  amanogue

  • June 09, 2014 11:13

  Hello The nameservers in my /etc/resolv.conf file is my lan DNS server. All my servers use that DNS server. It seems to be OK. [root@cpanel-test ~]# nslookup httpupdate.cpanel.net Server: 10.1.1.1 Address: 10.1.1.1#53 Non-authoritative answer: Name: httpupdate.cpanel.net Address: 69.50.192.73 Name: httpupdate.cpanel.net Address: 69.72.212.10 Name: httpupdate.cpanel.net Address: 69.72.212.11 Name: httpupdate.cpanel.net Address: 70.87.220.252 Name: httpupdate.cpanel.net Address: 72.233.42.250 Name: httpupdate.cpanel.net Address: 74.50.120.123 Name: httpupdate.cpanel.net Address: 74.200.65.162 Name: httpupdate.cpanel.net Address: 74.200.212.130 Name: httpupdate.cpanel.net Address: 75.126.236.226 Name: httpupdate.cpanel.net Address: 75.127.84.226 Name: httpupdate.cpanel.net Address: 208.74.123.21 Name: httpupdate.cpanel.net Address: 208.74.125.42 Name: httpupdate.cpanel.net Address: 208.78.42.4 Name: httpupdate.cpanel.net Address: 208.82.118.100 Name: httpupdate.cpanel.net Address: 208.109.109.239 Name: httpupdate.cpanel.net Address: 209.85.80.214 Name: httpupdate.cpanel.net Address: 209.188.92.54 Name: httpupdate.cpanel.net Address: 216.38.56.98 Name: httpupdate.cpanel.net Address: 216.246.55.158 Name: httpupdate.cpanel.net Address: 64.50.161.11 Name: httpupdate.cpanel.net Address: 66.23.237.210 Name: httpupdate.cpanel.net Address: 67.159.2.2 Name: httpupdate.cpanel.net Address: 67.205.110.4 Name: httpupdate.cpanel.net Address: 67.222.0.10 Name: httpupdate.cpanel.net Address: 67.227.128.74
  I keep on trying today, but there is no way to install it. [updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device) 2014-06-09 11:49:13 622 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct 2014-06-09 11:49:13 606 ( INFO): Closing install log and passing output control to updatenow.static [20140609.114913] --force passed on command line. Upgrade will disgregard update config settings. ..Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect..die [updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device) 2014-06-09 12:59:44 622 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct 2014-06-09 12:59:44 606 ( INFO): Closing install log and passing output control to updatenow.static [20140609.125944] --force passed on command line. Upgrade will disgregard update config settings. ..Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....
  Thanks.

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  cPanelMichael

  • June 10, 2014 19:28

  Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thanks.

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