DKIM stopped working after account recreation

Avensen

• June 07, 2014 15:27

Hi everyone! Had to terminate and then legacy restore an account from daily backup on WHM 11.42.1 (build 17) server. Before account termination DKIM records were added just fine to its outgoing e-mails. After account restoration none DKIM records present in its outgoing e-mails. Tried to fix it by running: /usr/local/cpanel/bin/dkim_keys_uninstall username /usr/local/cpanel/bin/dkim_keys_install username
Then restarted Exim and it didn't help. Please help to troubleshoot this issue. DKIM on other accounts works fine.

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  cPanelPeter cPanel Staff

  • June 08, 2014 15:48

  Hello, Please open a support ticket using the link in my signature. We'd be happy to take a look at that for you. Please post the ticket number here so we can update this thread accordingly.

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  Avensen

  • July 16, 2014 02:58

  Somehow private key files in /var/cpanel/domain_keys/private for those accounts had "root:root" ownership. Changing ownership to "root:mail" resolved the problem. Thanks for posters in this thread:

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