"Test" failing in User Level Filtering for me and my hosting co
Hi
I'm having a problem with using the "Test" facility under User Level Filtering (for an addon domain).
No matter what I try, when I use the Test button after setting up a filter, all I seem to get is the following:
(NB, substitutions made for real domain/server names etc)
>>>> 220-server1.xyz.hostingco.net ESMTP #3 Mon, 09 Jun 2014 10:54:21 -0500
>>>> 220-We do not authorize the use of this system to transport unsolicited,
>>>> 220 and/or bulk e-mail.
<<<< HELO server1.xyz.hostingco.net
>>>> 250 server1.xyz.hostingco.net Hello localhost [127.0.0.1]
<<<< MAIL FROM: myXYZaccount@server1.xyz.hostingco.net
>>>> 250 OK
<<<< RCPT TO: /home/myXYZaccount/etc/mydomain1.com/user1/filter
>>>> 501 /home/myXYZaccount/etc/mydomain1.com/user1/filter: recipient address must contain a domain
/usr/sbin/sendmail: unexpected response 501 to RCPT TO command
<<<< DATA
>>>> 503-All RCPT commands were rejected with this error:
>>>> 503-501 /home/myXYZaccount/etc/mydomain1.com/user1/filter: recipient address must contain a domain
>>>> 503 valid RCPT command must precede DATA
/usr/sbin/sendmail: unexpected response 503 to DATA command
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The actual filter seems to work in real life, it's just the test that doesn't!
I have copied a full text version of one of the emails that does forward (including the headers) which does obviously contain the search phrase, but still no joy.
I have tried various To/From contains/is variants but it seems the feature is broken. My well known hosting supplier have tested it at various terminals at their end and get the same failure and say it's a cPanel problem but I can't find anything recent mentions about similar issues, just stuff from about 2008.
The exact filter format I'm currently using is:
(it works in real life but not in cPanel test mode)
"Any Header" "Contains" "user1@domain1.com"
Redirect to "user1@domain2.com"
Is this a problem anyone else is getting at the moment? Is it working for you? Is my hosting company correct in saying it's nothing to do with them?
Just a thought, could this have anything to do with removing addon domain subdomain references in Advanced DNS Zone Editor that I also used a different naming structure on when creating the addon domains?
Many thanks in advance for any suggestions.
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Just a quick note that my hosting company tested this problem with their own email address and that the problem is not related to addon domains and the renaming of them. 0 -
Hello :) I attempted to reproduce this issue but the filter test succeeded. Could you have your hosting provider open a support ticket with us so we can attempt to reproduce the issue and open an internal case if necessary? Please post the ticket number here so we can follow-up and update this thread with the outcome. Thank you. 0
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