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Problem with activation

arcilio
Hi, Yesteday i installed the Cpanel + WHM to test at CentOS Today i check my ip to get a trial version to test it, my IP is available. OK... I try /usr/local/cpanel/cpkeyclt But i have this fix : " Updating cPanel license...Done. Update Failed! Building global cache for cpanel...Done " I search in the official forum this topic :

Comments

14 comments

Date Votes
  • cPanelMichael
    Hello :) Please post the output from /usr/local/cpanel/logs/license_log when you attempt to update the license and let us know the output. Also, ensure our license server resolves: host auth.cpanel.net
    Thank you.
    0
  • arcilio
    My server resolves this host auth.cpanel.net host auth.cpanel.net auth.cpanel.net has address 208.74.125.19 auth.cpanel.net has address 208.74.121.85 auth.cpanel.net has address 208.74.121.86 auth.cpanel.net has address 208.74.123.34 The output of /usr/local/cpanel/logs/license_log is : Wed Jun 11 10:43:58 2014: Waiting for network interfaces to settle Wed Jun 11 10:43:59 2014: Waiting for network interfaces to settle Wed Jun 11 10:44:00 2014: Waiting for network interfaces to settle Wed Jun 11 10:44:01 2014: Waiting for network interfaces to settle Wed Jun 11 10:44:02 2014: Waiting for network interfaces to settle Wed Jun 11 10:44:03 2014: Waiting for network interfaces to settle Wed Jun 11 10:44:04 2014: Waiting for network interfaces to settle Wed Jun 11 10:44:05 2014: Waiting for network interfaces to settle Wed Jun 11 10:44:05 2014: Failed to bind to network device, aborting license upd ate Wed Jun 11 10:44:05 2014: License update failed after trying 0 servers
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  • cPanelMichael
    It's likely there is an issue with your network configuration. Check to ensure the ETHDEV device is properly configured: grep ETHDEV /etc/wwwacct.conf ifconfig
    Feel free to open a support ticket using the link in my signature so we can take a closer look. Post the ticket number here and we can update this thread with the outcome. Thank you.
    0
  • arcilio
    My network is as follow, i have only NIC in this machine and use to do a PPOE conection to get a valid ip with my ISP, therefore the eth0 no have a local address, just the ppp0 have a valid ip, and a acess the machine with SSH (putty) Any problem? Has the need for internal ip at eth0?
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  • cPanelMichael
    Could you open a support ticket so we can access your server and review how exactly it's configured? You can post the ticket number here and we can update this thread with the outcome. Thank you.
    0
  • arcilio
    It's free? I haven't license of Cpanel. I'll test it. I can open ticket free?
    0
  • cPanelMichael
    Yes, there is no charge to open a complimentary support ticket. You actually do have a license if you are using cPanel, even if it's a trial one. Thank you.
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  • arcilio
    I did the steps for open a ticket. But say that my ip and my ID no match!
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  • cPanelMichael
    You can email cs[@]cpanel.net directly and suggest they forward your request to our technical support team. Thank you.
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  • arcilio
    Ok, i'll send now. tks!
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  • arcilio
    Solved! Tks!!!!!
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  • cPanelMichael
    Would you mind sharing the resolution? Thank you.
    0
  • arcilio
    No problem! I set a IP at interface eth0, even if it was not connected to the network who derived ip! For exemple, i get a IP from DHCP from internal server, unpluged the cable, pluged the PPOE cable. Try again /usr/local/cpanel/cpkeyclt Work's
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  • cPanelMichael
    I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
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