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bandwidth limit.

pyewhacket
I am new here never had to ask for help so sorry if this is the wrong place please let me know and will remove and repost appropriately. when i try and access my website and storeadmin i get Bandwidth Limit Exceeded The server is temporarily unable to service your request due to the site owner reaching his/her bandwidth limit. Please try again later. how can i fix this i have cpanel version 11.38.2 (build 23) this has never happened before by the way and have had my site 10 years i suppose.. Can anyone help been at my cpanel for hours browsing and cant even find the file /var/cpanel/bandwidth could some one please help ? As i can apparently change to )0 ???????

Comments

11 comments

Date Votes
  • vanessa
    You need to talk to your hosting provider. They've imposed a bandwidth limit on your account, and you've exceeded it.
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  • pyewhacket
    Ok well how do i find that out - sorry for my ignorance here
    0
  • storminternet
    You can determine bandwidth usage from your cPanel. cPanel >> Stats >> Monthly Bandwidth Transfer. cPanel >> Logs >> Bandwidth >> monthly bandwidth usage pie charts. cPanel >> Logs >> Bandwidth >> select the domain >> Bandwidth By Day. However you will have to request your hosting provider to increase the limit so that your website become accessible again.
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  • cPanelMichael
    Hello :) Your web hosting provider will be able to increase the amount of bandwidth available to your account, but note they may require you to purchase an alternate plan. It's better to review those options directly with your provider. You can review the "Bandwidth" option in cPanel for a better idea of where the usage came from. Thank you.
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  • pyewhacket
    well i had a look and also went to my php and it seems it is the forum ? Now i cant access it to turn it off / disable any ideas ? Many thanks Have contacted my provider and awaiting reply [quote="cPanelMichael, post: 1663432">Hello :) Your web hosting provider will be able to increase the amount of bandwidth available to your account, but note they may require you to purchase an alternate plan. It's better to review those options directly with your provider. You can review the "Bandwidth" option in cPanel for a better idea of where the usage came from. Thank you.
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  • vanessa
    If your account is suspended for bandwidth you need to wait for your hosting provider to fix this for you. No one here can fix this for you.
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  • pyewhacket
    ok well thanks for helping me anyways i went to the stats and then used the ip deny manager and put the ip number there were about 10 of then that used like 900mg and some with 2 gig in the last 4 days (am assuming thes was the prob) so i hope that will help when it is fixed ? How do they do this ? if u dont mind my asking cheers vicki [quote="vanessa, post: 1663942">If your account is suspended for bandwidth you need to wait for your hosting provider to fix this for you. No one here can fix this for you.
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  • vanessa
    I wouldn't be able to tell you how your hosting provider handles bandwidth overages. They may ask you to upgrade your hosting plan or purchase more bandwidth, or they might just unsuspend you. I really wouldn't know, which is why I suggested contacting them.
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  • pyewhacket
    Yup totally understand. But just wondering how they use your bandwidth at my site thats all (for eg one was 199.15.233.169? the ones that i saw at my stats pages, and i have contacted my provider just awaiting a reply :)thanks again for helping [quote="vanessa, post: 1663962">I wouldn't be able to tell you how your hosting provider handles bandwidth overages. They may ask you to upgrade your hosting plan or purchase more bandwidth, or they might just unsuspend you. I really wouldn't know, which is why I suggested contacting them.
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  • pyewhacket
    could u possibly give the complete file name for me to find ??????????????/ /var/cpanel/bandwidth thanks so very much [quote="pyewhacket, post: 1663971">Yup totally understand. But just wondering how they use your bandwidth at my site thats all (for eg one was 199.15.233.169? the ones that i saw at my stats pages, and i have contacted my provider just awaiting a reply :)thanks again for helping
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  • Infopro
    [quote="pyewhacket, post: 1663982">could u possibly give the complete file name for me to find ??????????????/ /var/cpanel/bandwidth thanks so very much
    Do you have access to WebHost Manager? Do you know you're on an outdated, no longer supported version of cPanel? cPanel & WHM software version 11.38 has reached End of Life - cPanel Forums
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