[case 104909] WHM 11.44.0 upgrade produces a blank page after cPanel login.

jols

• June 18, 2014 00:47

Just after the 11.44 upgrade on two servers we are now getting nothing but a blank page upon cPanel login. This is consistent across two servers, directly after the update. Anyone else getting this? Any advice? Thanks.

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  David July

  • June 18, 2014 07:08

  I am also experiencing this problem. Accounts set to my custom x3 theme return an empty, twenty byte page upon successful login. As a workaround, I used the "Modify/Upgrade Multiple Accounts" panel in WHM to apply the paper_lantern theme to all accounts. The following basic troubleshooting steps were ineffective at fixing the problem. [LIST]

  using the "Modify/Upgrade Multiple Accounts" WHM panel to set the x3 theme to all accounts

  using the "Branding" WHM panel live editor to reapply my theme to x3 and derivatives

  using the "Change Theme" option in Paper Lantern to switch back to x3

  gracefully rebooting the server I would appreciate any additional suggestions. Thank you!

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  jols

  • June 18, 2014 07:33

  Hi David, thanks for this, makes sense. Do you suppose this could be avoided by NOT selecting to have the paper_lantern theme activated, after the cPanel/WHM upgrade? [COLOR="silver">- - - Updated - - - Just curious, did you by any chance have an entry in /etc/cpanelsync.exclude the way we did? e.g. the "/usr/local/cpanel/base/frontend/x3/branding/index.html" path and file? I did this to prevent one line of customization that was perpetually being overwritten everything there was a cPanel update, and I think this is probably what came back to bite me. Not sure however, still testing.

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  David July

  • June 18, 2014 08:00

  It is certainly possible but I do not know. No, I do not have a cpanelsync.exclude entry in place.

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  jols

  • June 18, 2014 08:00

  David, inspect the cPanel error log here: /usr/local/cpanel/logs/ With the help of a cPanel tech, I found that for some reason the most recent update removed a file that caused cPanel to error/crash upon access. The file I had to replace manually (in /usr/local/cpanel/base/frontend/x3/branding ) in our case was: try_x4_banner.tmpl

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  cPanelKenneth

  • June 18, 2014 12:06

  [quote="jols, post: 1667192">David, inspect the cPanel error log here: /usr/local/cpanel/logs/ With the help of a cPanel tech, I found that for some reason the most recent update removed a file that caused cPanel to error/crash upon access. The file I had to replace manually (in /usr/local/cpanel/base/frontend/x3/branding ) in our case was: try_x4_banner.tmpl
  X4 is no more, which would explain why that file was removed during the update. Right now I can only speculate that excluding cx3/branding/index.html from being updated, coupled with the removal of try_x4_banner.tmpl is what lead to the non-functioning x3. I'm curious, what customizations are you making to x3/branding/index.html that you'd like preserved?

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  David July

  • June 18, 2014 16:17

  I reviewed my error log and discovered the same entries mentioned by jols. die [Internal Death while parsing /var/cpanel/userhomes/cpanel/cpanelbranding/x3/blue_lagoon/index.html 1094] Template::Exception: [TYPE]=[file] [INFO]=[branding/try_x4_banner.tmpl: not found] [TEXT]=[]
  Although I had customized the Blue Lagoon theme's CSS, I did so using the WHM "Branding" panel live editor. I am not using cpanelsync.exclude and confirmed this file is empty. The theme modifications have been in place for about one year and survived all system updates until now. If the try_x4_banner.tmpl file was depreciated and thus deleted, I rather not restore it to the server. Since I am not excluding cPanel updates like jols, are there any other suggestions? Thanks!

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  JacobPerkins

  • June 18, 2014 23:17

  Thanks for the information. We've opened Case 104909 to address this. Although I couldn't give an ETA, I would expect this to come quickly. You'll see it come through our 11.44 change log (

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  David July

  • June 19, 2014 00:50

  Great, thank you for the update.

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  cPanelNick

  • June 19, 2014 14:36

  [case 104909] Re: WHM 11.44.0 upgrade produces a blank page after cPanel login. [quote="David July, post: 1667921">Great, thank you for the update.
  In the mean time, you can work around this problem by doing the following in a root shell: touch /usr/local/cpanel/base/frontend/x3/branding/try_x4_banner.tmpl touch /usr/local/cpanel/base/frontend/paper_lantern/branding/try_x4_banner.tmpl
  

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  cPanelNick

  • June 20, 2014 02:21

  11.44.0.16 was published tonight to correct this problem.

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  David July

  • July 07, 2014 06:38

  My apologies for the late reply, but I wanted to confirm that the update resolved my problem as well as thank you for for the quick resolution.

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