[Case 105621] restorepkg errors when cpmove file is in /

comptech520

• June 19, 2014 22:31

How do I get around this? I used the command scripts/pkgacct user to create my backup. [root@trf /home]# /scripts/restorepkg user It looks like you are trying to restore a backup for the user "user". cPanel restorepkg Restricted: "no" Allow Reseller Privileges: "no" Searching for "user""s account archive " The system will attempt to restore the archive file "/home/cpmove-user.tar.gz". PreRestoreActions PreRestoreActions Account Force Mode: "no" Dedicated IP Address: "no" Checking input data... ...Done Validating system setup... ...Done Rebuilding IP Pool... ...Done Validating IP... ...Done Validating Username... ...Done Validating Contact Email... ...Done Ensuring services are online... Account Skipped: The "Account" restore module failed because of an error: at AccountRestoration:_run_restore_system_module:385 Account failure:

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  cPanelMichael

  • June 20, 2014 12:30

  Hello :) Was there anymore output after the "Account failure:" message at the end? What version of cPanel is installed on your system? Do you have sufficient disk space available to restore the account? Thank you.

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  SelyukCorp

  • June 30, 2014 21:34

  Same case: "Skipped: The "Account" restore module failed because of an error: at AccountRestoration:_run_restore_system_module:385" - this message at the end. [QUOTE] /scripts/restorepkg un123 It looks like you are trying to restore a backup for the user "un123". cPanel restorepkg Restricted: "no" Allow Reseller Privileges: "no" Searching for "un123""s account archive " The system will attempt to restore the archive file "/home/cpmove-un123.tar.gz". PreRestoreActions PreRestoreActions Account Force Mode: "no" Dedicated IP Address: "no" Checking input data... ...Done Validating system setup... ...Done Rebuilding IP Pool... ...Done Validating IP... ...Done Validating Username... ...Done Validating Contact Email... ...Done Ensuring services are online... Account Skipped: The "Account" restore module failed because of an error: at AccountRestoration:_run_restore_system_module:385 Account failure:
  Account size about 31G (unpacked), free space on the hdd is available. WHM last version.

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  cPanelMichael

  • July 01, 2014 19:14

  Internal case number 105621 is open to address an issue where restoring a cpmove archive fails when it's stored in the "/" directory. Please monitor our change log for the inclusion of a resolution for this case. In the meantime, you can move the archive to any other directory (e.g. /restore) before attempting the restore. Thank you.

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