The requested URL / was not found on this server.

epaslv

• June 23, 2014 02:20

I am not sure if anyone else has experienced this but as of approx 2 weeks ago we have noticed this on three of our servers. After a reboot the websites of every account show up as follows Not Found The requested URL / was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. The problem then seems to correct itself after 3-4 hours time. Has anyone else experienced this?

• 

  cPanelMichael

  • June 23, 2014 16:13

  Hello :) I suggest reviewing the Apache error log (/usr/local/apache/logs/error_log) to see if you notice any particular entries when the issue begins to happen. Thank you.

  0
• 

  epaslv

  • June 25, 2014 02:40

  Just an update Yes what I have found is that Apache2/PHP is unable to read/stat files. See logs below [Wed Jun 25 10:17:08.606670 2014] [:error] [pid 8613] [client 107.150.63.130:55182] script '/home/dreadn/public_html/index.php' not found or unable to stat [Wed Jun 25 10:17:12.501603 2014] [:error] [pid 8630] [client 146.0.74.212:39889] script '/home/cygnet/public_html/wp-login.php' not found or unable to stat [Wed Jun 25 10:50:54.890508 2014] [:error] [pid 576] [client 5.39.218.37:58957] script '/home/jambos/public_html/wp-login.php' not found or unable to stat
  This morning we had to have a number of servers rebooted due to the latest OpenVZ kernel exploit, and every one of those servers had the same problem straight after the reboot. I re-ran EasyApache, recompiled everything and this seems restore things. I have a feeling that this may be an issue Jailed Apache, running Apache2.4.9, PHP5.4.29 IonCube, ModRuid2, Xcache 3.0.3

  0
• 

  SS-Maddy

  • June 26, 2014 07:35

  check whether file permissions are sufficient for the webuser access

  0
• 

  Shazan

  • July 13, 2014 10:07

  I always experience this problem when I reboot one of my servers. It is not a permissions related issue, indeed, in order to fix it, I just disable and then enable the apache jail inside the tweek settings. So I am sure there's a bug related to the apache jail.

  0
• 

  cPanelMichael

  • July 18, 2014 18:23

  [quote="Shazan, post: 1684402">I always experience this problem when I reboot one of my servers. It is not a permissions related issue, indeed, in order to fix it, I just disable and then enable the apache jail inside the tweek settings. So I am sure there's a bug related to the apache jail.
  Please feel free to open a support ticket if this issue is reproducible so we can take a closer look and open an internal case if necessary. You can post the ticket number here so we can update this thread with the outcome. Thank you.

  0

Please sign in to leave a comment.