[Case 105749] Deleting a filter from the webmail interface fails

I started getting the following today. Not sure if it started after the last update or not. It's been a while since I tried to delete a filter. Cpanel version: 11.44.0 (build 17)

A fatal error or timeout occurred while processing this directive.
Template::Exception:
	[TYPE]=[file]
	[INFO]=[delete_filter.tt: not found]
	[TEXT]=[]
	Cpanel::Carp::spew_on_die('file error - delete_filter.tt: not found') called at cpanel line 1105
	main::cptt_exectag('') called at cpanel line 4218
	main::dotag_finished_headers(0) called at cpanel line 4031
	main::cpanel_parseblock('^J') called at cpanel line 3945
	main::y('GLOB(0x4692700)') called at cpanel line 5297
	main::run_standard_mode() called at cpanel line 782

Adding new and saving seems to work just fine. The /home/CPUSER/etc/domain.com/EMAILBOX/filter file gets written out and all. [COLOR="#FF0000">EDIT: The above only happens if you log into the mailbox via webmail and goto Email Filtering. If I log into the Cpanel and go to User Level Filtering > Manage Filters and from there I can delete filters.

cPanelMichael

June 24, 2014 19:13

Hello :) Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

rezman

June 24, 2014 19:38

Ticket #: 5149853

gjonato87

June 26, 2014 10:40

[quote="cPanelMichael, post: 1672432">Hello :) Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.
Hello, Am having the same problem as I can't delete the filter. Now my email account can't receive any message/email. Pls. help!

June 26, 2014 14:53

Internal case number 105749 is open to address an issue where attempting to delete a filter via the webmail interface results in an error. Please monitor our change log for the inclusion of this case number to know when a resolution has been released. The recommended workaround at this time is to delete the filter using the cPanel interface. Thank you.

[Case 105749] Deleting a filter from the webmail interface fails

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