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The system stopped waiting to connect after 10 seconds

Comments

11 comments

  • kernow
    Check the number of seconds an ssh connection can take before timing out in WHM>>>tweak settings
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  • phild
    Thanks for that - it was already set to 500 but I upped it to the max - 3600 and still got The system stopped waiting to connect to "46.32.235.48" on port "22" after 10 seconds. Thank you anyway.
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  • kernow
    Check the firewall is open on both ends to allow the default ( but unsafe) port 22 connection
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  • phild
    Hi, yes, 22 is open both servers. Thanks anyway. I jsut tried to transfer using account password and got this: Failed to execute sql method do: DBD::mysql::db do failed: Got error -1 from storage engine at /usr/local/cpanel/Cpanel/DBBackend.pm line 104 Cpanel::DBBackend::_retried_sql('Whostmgr::Transfers::Session=HASH(0x44b78c0)', 'do', 'INSERT INTO `session_463223548noroo20140629191947TvWpogO0` (sect...') called at /usr/local/cpanel/Cpanel/DBBackend.pm line 62 Cpanel::DBBackend::_retried_do('Whostmgr::Transfers::Session=HASH(0x44b78c0)', 'INSERT INTO `session_463223548noroo20140629191947TvWpogO0` (sect...') called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 638 Whostmgr::Transfers::Session::set_data('Whostmgr::Transfers::Session=HASH(0x44b78c0)', 'HASH(0x7f1247da1d90)') called at /usr/local/cpanel/Whostmgr/Transfers/Session/Setup.pm line 48 Whostmgr::Transfers::Session::Setup::__ANON__() called at /usr/local/cpanel/Cpanel/CPAN/Try/Tiny.pm line 119 eval {...} called at /usr/local/cpanel/Cpanel/CPAN/Try/Tiny.pm line 108 Cpanel::CPAN::Try::Tiny::try('CODE(0x40f4290)', 'Try::Tiny::Catch=SCALAR(0x2d11e90)') called at /usr/local/cpanel/Whostmgr/Transfers/Session/Setup.pm line 54 Whostmgr::Transfers::Session::Setup::setup_session_obj('HASH(0x7f1247d94a10)', 'HASH(0x7f1247da1d90)') called at /usr/local/cpanel/Whostmgr/Transfers/Session/Preflight/RemoteUser/Create.pm line 39 Whostmgr::Transfers::Session::Preflight::RemoteUser::Create::create_remote_user_transfer_session('HASH(0x7f1247d94330)') called at whostmgr/bin/whostmgr5 line 1709 main::donorootcopy() called at whostmgr/bin/whostmgr5 line 263
    way way way beyond me!
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  • kernow
    Can you ssh to the remote server from a shell?
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  • phild
    no. I cannot.
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  • kernow
    Well, thats your problem. The transfer tool uses ssh so if you can't connect from a shell you won't be able to transfer the account. Check the remote server is running, ( we couldn't ping the IP listed above) . If you can login to the remote server via WHM then investigate their firewall or get the remote server admin to do it.
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  • phild
    Thanks for that. I have control over both servers so I disabled 46's I then used the transfer tool and got a new error message - virtually the same as the one above! I've raised a cpanel ticket. Thanks for your help, much appreciated.
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  • cPanelMichael
    [quote="phild, post: 1676031">Thanks for that. I have control over both servers so I disabled 46's I then used the transfer tool and got a new error message - virtually the same as the one above! I've raised a cpanel ticket. Thanks for your help, much appreciated.
    Hello :) Could you post your ticket number here so we can review it and update this thread with the outcome? Thanks.
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  • phild
    5168301 But the old server will be turned off soon.
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  • cPanelMichael
    To update, it looks like the primary issue here was from the use "innodb_force_recovery" on the destination server. Disabling it appears to have resolved the issue. Thank you.
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