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WHM Invalid Login

Comments

6 comments

  • cPanelMichael
    Hello :) Are you sure that authentication has not been blocked by cPhulk brute force detection? Are you able to access Web Host Manager as "root" to see if it's enabled? Thank you.
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  • spear1976
    Hi again, This is what my cPanel WHM error logs says: Duplicate logaccess: at cpsrvd-ssl line 3561 cpanel::cpsrvd::logaccess() called at cpsrvd-ssl line 3142 cpanel::cpsrvd::badpass(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 1, __CPANEL_HIDDEN__, 1, __CPANEL_HIDDEN__, 1) called at cpsrvd-ssl line 6377 cpanel::cpsrvd::docheckpass_whostmgrd(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, undef, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at cpsrvd-ssl line 5571 cpanel::cpsrvd::handle_form_login() called at cpsrvd-ssl line 1287 cpanel::cpsrvd::handle_one_connection() called at cpsrvd-ssl line 1149 cpanel::cpsrvd::script() called at cpsrvd-ssl line 435
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  • spear1976
    Hi, (emabarrasing) After running cpup, and changing root password i got in. However the root change did not work before the manual cpup. Hopefully someone can tell me more about the error log from cpup posted earlier. (Poor moderator, sorry for my many posts)
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  • cPanelMichael
    The output you provided can happen when you attempt to access cPanel with invalid login credentials. Internal case number 97525 is open to address that issue, but it's not the cause of the failed login itself. Thank you.
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  • quizknows
    If you need to change the root password from command line you should probably use the passwd utility, not the cpanel "realchpass" function. Also, you (or a mod) should munge the password in your first post ;)
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  • cPanelPeter cPanel Staff
    Hello, I've modified your first post and removed your root password, I strongly recommend you change it again...
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