WHM to WHM account transfer ERROR = Internal Server Error: "GET /acctxferstream/username

Doing a WHM to WHM account transfer between WHM 11.44 build 19 based servers and it seems on the homedir streaming it is stuck at around 25% and watching the destination server's /home/username disk usage size it fluctuates between 90% of the source size and then goes back to 40% of the source size on disk and then back to 90% of the source size and repeats so it's always around 25% mark ?? in /usr/local/cpanel/logs/error_log


[2014-07-03 06:06:08 +0000] panic [cpsrvd-ssl] get_handle() called before initcp() at /usr/local/cpanel/Cpanel/Locale/Utils/User.pm line 32
        Cpanel::Locale::Utils::User::init_cpdata_keys() called at (eval 13) line 1
        eval ' Cpanel::Locale::Utils::User::init_cpdata_keys(); \x0A;' called at /usr/local/cpanel/Cpanel/Locale.pm line 43
        Cpanel::Locale::preinit() called at /usr/local/cpanel/Cpanel/Locale.pm line 104
        Cpanel::Locale::get_handle('Cpanel::Locale') called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 101
        Cpanel::ChildErrorStringifier::autopsy(Cpanel::SafeRun::Object=HASH(0x36cde40)) called at cpsrvd-ssl line 7250
        cpanel::cpsrvd::do_acctxferstream_to_fh('username1', IO::Socket::SSL=GLOB(0x36cbd20)) called at cpsrvd-ssl line 7106
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd-ssl line 1981
        cpanel::cpsrvd::dodoc(HASH(0x140a8e0)) called at cpsrvd-ssl line 1512
        cpanel::cpsrvd::handle_one_connection() called at cpsrvd-ssl line 1149
        cpanel::cpsrvd::script() called at cpsrvd-ssl line 435
panic [cpsrvd-ssl] get_handle() called before initcp()
Duplicate logaccess:  at cpsrvd-ssl line 3561
        cpanel::cpsrvd::logaccess() called at cpsrvd-ssl line 6619
        cpanel::cpsrvd::body_internal_error(500, 'exit level [panic] [pid=32305] (get_handle() called before initc...') called at cpsrvd-ssl line 6678
        cpanel::cpsrvd::internal_error('exit level [panic] [pid=32305] (get_handle() called before initc...') called at /usr/local/cpanel/Cpanel/Logger.pm line 510
        Cpanel::Logger::logger('Cpanel::Logger=HASH(0x13b6130)', 'HASH(0x1495c60)') called at /usr/local/cpanel/Cpanel/Logger.pm line 366
        Cpanel::Logger::panic('Cpanel::Logger=HASH(0x13b6130)', 'get_handle() called before initcp()') called at /usr/local/cpanel/Cpanel/Locale/Utils/User.pm line 32
        Cpanel::Locale::Utils::User::init_cpdata_keys() called at (eval 13) line 1
        eval ' Cpanel::Locale::Utils::User::init_cpdata_keys(); 
;' called at /usr/local/cpanel/Cpanel/Locale.pm line 43
        Cpanel::Locale::preinit() called at /usr/local/cpanel/Cpanel/Locale.pm line 104
        Cpanel::Locale::get_handle('Cpanel::Locale') called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 101
        Cpanel::ChildErrorStringifier::autopsy('Cpanel::SafeRun::Object=HASH(0x36cde40)') called at cpsrvd-ssl line 7250
        cpanel::cpsrvd::do_acctxferstream_to_fh('username1', 'IO::Socket::SSL=GLOB(0x36cbd20)') called at cpsrvd-ssl line 7106
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd-ssl line 1981
        cpanel::cpsrvd::dodoc('HASH(0x140a8e0)') called at cpsrvd-ssl line 1512
        cpanel::cpsrvd::handle_one_connection() called at cpsrvd-ssl line 1149
        cpanel::cpsrvd::script() called at cpsrvd-ssl line 435
Internal Server Error: "GET /acctxferstream/username1 HTTP/1.0" 500 exit level [panic] [pid=32305] (get_handle() called before initcp())

eva2000

July 03, 2014 08:49

no luck with manual pkgacct and restorepkg method too

/scripts/restorepkg username1
It looks like you are trying to restore a backup for the user "username1".
cPanel restorepkg 
Restricted: "no"
Allow Reseller Privileges: "no"
Searching for "username1""s account archive "
The system will attempt to restore the archive file "/home/cpmove-username1.tar.gz".
ArchiveManager
                Preparing archive for restoration "
        ArchiveManager
        Failed to extract the archive at "/home/cpmove-username1.tar.gz": The tar archive extraction failed because of an error: The "/bin/gtar" command (process 19182) reported the "ENOENT" (2) error when it ended.: "/bin/gtar: Unexpected EOF in archive
        /bin/gtar: Unexpected EOF in archive
        /bin/gtar: Error is not recoverable: exiting now
        ".
Failed to extract the archive at "/home/cpmove-username1.tar.gz": The tar archive extraction failed because of an error: The "/bin/gtar" command (process 19182) reported the "ENOENT" (2) error when it ended.: "/bin/gtar: Unexpected EOF in archive
/bin/gtar: Unexpected EOF in archive
/bin/gtar: Error is not recoverable: exiting now
".

cPanelMichael

July 03, 2014 13:21

Hello :) Internal case number 105913 is open to provide better error messages when remote transfer streaming fails. As for why this particular transfer failed, could you check the available disk space on the source server and see if it's sufficient to allow the packaging of the account? Thank you.

July 03, 2014 18:58

thanks Michael the source server has 56GB of free disk space on /home before the backup and the account is 42GB reported size and 12GB compressed size after backup so probably not enough disk space ?.

July 03, 2014 19:01

Yes, you will need additional space on the source server. Or, you could skip the home directory during the transfer and then copy that data over to the destination server manually using a utility such as rsync. Thank you.

WHM to WHM account transfer ERROR = Internal Server Error: "GET /acctxferstream/username

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