errors after upgrade

fxs

• July 03, 2014 01:01

Before upgrade NO modification was made on this server (perhaps at least 2 months) we upgrade a deicated server to WHM 11.44.0 (build 19) and Apache v3.24.22 each website have their own ip fo after this upgrade 2 websites were down (2 last lines of account information) we can reach them by their own ip dns error? how to solve? thkx

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  Infopro

  • July 03, 2014 08:45

  It may be helpful to post at least some part of the errors you're seeing.

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  fxs

  • July 03, 2014 10:22

  [quote="Infopro, post: 1679312">It may be helpful to post at least some part of the errors you're seeing.
  <<>> DiG 9.8.4-rpz2+rl005.12-P1 <<>> domain.com ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 11331 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; QUESTION SECTION: ;domain.com. IN A ;; Query time: 475 msec ;; SERVER: 10.1.38.2#53(10.1.38.2) ;; WHEN: Thu Jul 3 10:55:30 2014 ;; MSG SIZE rcvd: 33

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  Infopro

  • July 03, 2014 11:46

  This page shows a little bit more detail: intodns.com/domain.com

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  fxs

  • July 03, 2014 12:04

  It looks right in WHM It was right before, it looks right after the update some files are messed up somewhere. how to rebuild?

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  Infopro

  • July 03, 2014 12:50

  You might check at your Domain Registrar to make sure things are set there, proper.

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  fxs

  • July 03, 2014 13:06

  I already checked .....

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  Infopro

  • July 03, 2014 13:17

  Please feel free to open a ticket to cPanel Technical Support. I'm sure they can assist you in locating the issue.

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  fxs

  • July 03, 2014 13:33

  [quote="Infopro, post: 1679562">Please feel free to open a ticket to cPanel Technical Support. I'm sure they can assist you in locating the issue.
  Can't wait Nobody knows how to rebulid the cpanel files with dns?

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  Infopro

  • July 03, 2014 13:38

  You stated: [QUOTE]It looks right in WHM It was right before, it looks right after the update
  There is generally no wait time on getting responses to tickets with cPanel. You started this thread almost 8 hours ago. cPanel Technical Support would have responded to your ticket much quicker.

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  fxs

  • July 03, 2014 13:49

  Ah, ok How can I do that? I got a dedicated server with ovh....

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  Infopro

  • July 03, 2014 13:56

  From within your WHM, there's a life preserver icon top right corner. Click that to open a menu, select Contact cPanel and follow the prompts from there. Good luck with this. When you open that ticket, please post the ticket ID back here so we can be sure and update the thread with the outcome of the issue. Thanks!

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  fxs

  • July 03, 2014 14:08

  Thanks a lot.

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