Problem viewing email archives through Web Mail

zaher

• July 14, 2014 04:21

Hello, All of sudden I can no longer view email archives through web mail (RoundCube or Horde). On RoundCube I get: Server Error: STATUS: STATUS failed On Horde, it keeps loading... Archiving is working though because it is consuming disk space. Thanks

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  cPanelMichael

  • July 17, 2014 13:24

  Hello :) Please review the following document: How to Set Up Webmail Folders for Archived Email If the issue continues, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  zaher

  • July 22, 2014 17:42

  Thanks, that solved it. The thing is these folders were already subscribed before, and I was able to use them; how come they suddenly got unsubscribed?

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  cPanelMichael

  • July 24, 2014 16:46

  I'm not sure how the folders were unsubscribed, but it can often happen if the databases associated with the webmail applications are reset. Thank you.

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