[Case 100901] ClamAV does not delete, disinfect, or quarantine infections

zaher

• July 18, 2014 07:07

Helllo, I am running mail directory scan using ClamAV using the cPanel interface. The scan finds several treats but it ignores all of them regardless if I try to delete, disinfect, or quarantine. Cleanup Process mail/[...]: ignored mail/[...]: ignored Cleanup Complete!
What could be causing this? Thanks

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  cPanelMichael

  • July 18, 2014 14:41

  Hello :) Could you let us know which version of cPanel is installed on your system, and which theme you are using? Thank you.

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  zaher

  • July 19, 2014 20:26

  Hello, cPanel Version: 11.44.0 (build 27) Theme: paper_lantern Thank you

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  zaher

  • July 20, 2014 10:43

  I have tried with the 3x theme, and I was able to successfully disinfect. So it seems the problem is in the paper_latern theme. Reagards

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  cPanelMichael

  • July 23, 2014 19:16

  Internal case number 100901 was opened to address this issue. It's resolved as of cPanel version 11.44.1.0: Fixed case 100901: Fix virus quarantining in Paper Lantern. Thank you.

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