FTP server not working consistently

Chillifish

• July 17, 2014 09:41

Apologies that this is not the right forum, but there doesn't seem to be one for the FTP server. When I've been using the FTP for a while, uploading, downloading, listing contents, etc, my ftp client times out during authentication and won't let me do what ever action I'm trying to do. If I restart the FTP server in WHM, it works for a bit and it seems to work for a bit if I leave it for a while. It's not much use when I'm trying to edit more than a couple of pictures on a website as I have to use the CPanel file manager. I'm using Cyberduck on OS X Mavericks and not having any issues with any other FTP servers. [COLOR="silver">- - - Updated - - - It's just happened again, error warning below: [QUOTE]220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- 220-You are user number 2 of 50 allowed. 220-Local time is now 15:32. Server port: 21. 220-This is a private system - No anonymous login 220-IPv6 connections are also welcome on this server. 220 You will be disconnected after 15 minutes of inactivity. FEAT 211-Extensions supported: EPRT IDLE MDTM SIZE MFMT REST STREAM MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*; MLSD AUTH TLS PBSZ PROT TVFS ESTA PASV EPSV SPSV ESTP 211 End. USER username
[COLOR="silver">- - - Updated - - - How do you edit a post? Want to remove my username.

• 

  cPanelMichael

  • July 17, 2014 17:33

  Hello :) Do you have any custom firewall rules or applications (e.g. CSF) installed on this system? Does the issue persists when the firewall is disabled? Thank you.

  0
• 

  Chillifish

  • July 18, 2014 09:09

  Hi there. It's an absolutely standard install of WHM as supplied by my hosting provider. I wasn't aware there was a firewall, so there shouldn't be any custom rules. A quick poke around and I can't find any evidence of a firewall in WHM.

  0
• 

  cPanelMichael

  • July 23, 2014 16:04

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

  0
• 

  Chillifish

  • July 25, 2014 15:38

  I think the ticket number is 5261705

  0
• 

  cPanelMichael

  • July 31, 2014 15:38

  To update, it's suspected the customer is having brief connectivity issues that's not related to the FTP service itself, but rather from their local connection to the server. Thank you.

  0

Please sign in to leave a comment.