Wrong document root after giving dedicated IP to an account

santerref

• July 22, 2014 09:14

Hello, I'm trying to assign a dedicated IP to an account on my cPanel/WHM installation and I get the default cgi-sys/defaultwebpage.cgi showed when I try to access the website... When I ping the domain on both my server and at home, I get to good IP (suppose it's 1.1.1.1). I take a look into /var/cpanel/userdata/website.com (website.com is an example) to see if the documentroot is correctly set and also the IP. Everything is fine. After, I take a look into the /usr/local/apache/conf/httpd.conf to see if everything was correctly configured and it's also good. I check if the DNS zone was correctly updated and it is. I have used WHM to assign the new IP so it should work (I have done this before and everything was fine...). I use the latest stable version of cPanel/WHM. [COLOR="silver">- - - Updated - - - When I try to access the link website.com/lol.php, it look into /usr/local/apache/htdocs/ not in /home/website/public_html ... [COLOR="silver">- - - Updated - - - Also, the SSL work, but not the non-ssl.

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  cPanelMichael

  • July 22, 2014 16:01

  Hello :) Please try clearing the browser and DNS cache on your computer. It's likely just a cache issue on your local machine that's resulting in website resolving to the previous IP address. Thank you.

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