[Case 79913] Cannot re-add a MX entry

|Noname|

• July 18, 2014 14:34

Hello, I have a customer who deleted the default MX record, now when we try to recreate it from cpanel it doesn't work, no error message but the record is not created. I manually edited the DNS zone and then the record appears in Cpanel but as I said from the front end it's not working. Any ideas?

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  triantech

  • July 18, 2014 19:57

  Hey, Try to add the MX record from WHM and see if you receive any errors when saving the settings ! >> Home "DNS Functions "Edit DNS Zone

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  |Noname|

  • July 18, 2014 21:41

  Hi, from WHM works properly, from Cpanel, doesn't.

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  triantech

  • July 18, 2014 23:34

  Hello, Is it the MX record alone having this issue from cPanel ? Did you try adding any other records ? Also only affecting a single cPanel account ?

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  |Noname|

  • July 18, 2014 23:59

  We don't know, this is the only case we have so far

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  cPanelMichael

  • July 21, 2014 12:37

  Hello :) Internal case number 79913 is open to address an issue where the MX record cannot be added after it's removal via "cPanel >> MX Entry". There is currently no time frame available for a resolution. The temporary workaround is to use WHM to edit the zone and add the entry. Thank you.

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  |Noname|

  • July 21, 2014 14:03

  Thank you.

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