mod_userdir tweak issue

Fractality

• July 26, 2014 19:56

Long time lurker... okay lets not do that I have an issue where the preview feature of almost all the accounts on a WHM server does not work. This occurs with both the mod_userdir tweak completely disabled and with it enabled and 'nobody' excluded from protection. Have tried rebuilding both httpd.conf and apache after updating the settings to the same result. Nothing in the apache logs other than 404 file not found errors related to trying the previews... Been working with cPanel a long time and I just don't get this one... Any suggestions anyone? [COLOR="silver">- - - Updated - - - Add to this mod_userdir is part of the build... and there is nothing in /var/cpanel/easy/apache/rawopts that appears to be blocking it... root [/]# /usr/local/apache/bin/httpd -l | grep mod_userdir mod_userdir.c root [/]# _

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  quizknows

  • July 27, 2014 03:12

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  KurtN.

  • July 27, 2014 03:50

  [quote="Fractality, post: 1696122">I have an issue where the preview feature of almost all the accounts on a WHM server does not work.
  What "preview" feature are you referring to? Or perhaps a better question is, what URL is it sending you to "preview"?

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  Fractality

  • July 27, 2014 20:07

  I'm referring to the site preview.... xxx.xxx.xxx.xxx/~username ... it goes to a 404 apache page instead of the site itself.

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  KurtN.

  • July 27, 2014 21:42

  [quote="Fractality, post: 1696372">I'm referring to the site preview.... xxx.xxx.xxx.xxx/~username ... it goes to a 404 apache page instead of the site itself.
  Case 109085 has been opened to look into this issue.

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  Fractality

  • July 30, 2014 18:09

  [quote="quizknows, post: 1696132">

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  Fractality

  • July 30, 2014 18:10

  [quote="cPanelKurtN, post: 1696401">Case 109085 has been opened to look into this issue.
  Thank you Kurt... Is there anywhere to follow progress on the case that was opened?

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  cPanelMichael

  • July 31, 2014 17:04

  [quote="Fractality, post: 1696372">I'm referring to the site preview.... xxx.xxx.xxx.xxx/~username ... it goes to a 404 apache page instead of the site itself.
  Hello :) In this example URL, are you using the main shared IP address, a dedicated IP address to an account, or a domain name? Thank you.

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  Fractality

  • August 02, 2014 14:10

  [quote="cPanelMichael, post: 1699111">Hello :) In this example URL, are you using the main shared IP address, a dedicated IP address to an account, or a domain name? Thank you.
  This was with the main shared IP and also with some of the dedicated IPs. I probably tested 25 different accounts on the server throughout the investigation so far.

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  cPanelMichael

  • August 04, 2014 16:20

  Feel free to open a support ticket if you want us to take a closer look at your specific environment and verify if it's related to an open case. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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