Backups stopped

Chillifish

• July 31, 2014 07:08

The other day my FTP was unavailable, so my backup was unable to complete. I received an email telling me that it was unable to prune the transport. The next day, I received the message "[backup] Unable start backup script" I then logged into WHM and disabled and re-enabled the backup. Now nothing happens, no backups and no emails.

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  Infopro

  • July 31, 2014 12:35

  I'm not sure if this matters, but have you attempted to re-validate the Additional Destination?

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  Chillifish

  • July 31, 2014 14:16

  I have and it came back fine.

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  cPanelMichael

  • July 31, 2014 18:27

  You can generate backups manually to determine if it's still failing: /usr/local/cpanel/bin/backup --force
  Thank you.

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  Chillifish

  • August 01, 2014 08:41

  How do i do command line from WHM? I'm no good at SSH"

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  cPanelMichael

  • August 01, 2014 14:38

  [quote="Chillifish, post: 1699511">How do i do command line from WHM? I'm no good at SSH"
  The following document is a good place to start: Access Your Server via SSH However, if you have never used SSH before, and have no background knowledge, you may want to consult with a qualified system administrator that can help you with these types of situations when necessary. Thank you.

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  Chillifish

  • August 12, 2014 13:20

  Thanks, managed to sort it out, I get the following: [QUOTE]user@host [~/csf]# /usr/local/cpanel/bin/backup --force info [backup] Backup process currently running. Pid: 18684 info [backup] Backup log file: /usr/local/cpanel/logs/cpbackup/1406422801.log info [backup] To watch the backup, run: tail -f /usr/local/cpanel/logs/cpbackup/1406422801.log user@host [~/csf]# tail -f /usr/local/cpanel/logs/cpbackup/1406422801.log Storing SSL domain......Done Copying password.......Done Copying shell.......Done Creating Archive .................................. Done pkgacctfile is: /new-backup/2014-07-27/accounts/account.tar.gz size is: 14174733 homesize is: 37072896
  There's no folder of that date on the FTP.

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  cPanelMichael

  • August 12, 2014 15:54

  [quote="Chillifish, post: 1706582">There's no folder of that date on the FTP.
  It looks like that's a local directory, and not a directory on a remote FTP server. Are you sure you have enabled backups on a remote server and not the local server? Thank you.

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  Chillifish

  • August 12, 2014 16:08

  There doesn't seem to be an option from what I can see. I just have the FTP listed as an additional destination.

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  cPanelMichael

  • August 12, 2014 17:08

  Could you attach a screenshot of what your backup configuration interface looks like in WHM? Thank you.

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  Chillifish

  • August 13, 2014 10:47

  Here y'are. .vB

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  cPanelMichael

  • August 13, 2014 15:26

  Check the full backup logs in /usr/local/cpanel/logs/cpbackup/ and /usr/local/cpanel/logs/cpbackup_transporter.log to see if there are any error messages during the transfer of backups to the remote destination. Thank you.

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  Chillifish

  • August 13, 2014 16:08

  Any tips on how to download them so I can view locally? It's an absolute ballache via ssh.

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  Chillifish

  • August 13, 2014 16:24

  There's hundreds of errors, starting with Error connecting to Chillifish FTP: Cpanel::Transport::Exception::Network::Connection=HASH( 0x315ac30) at /usr/local/cpanel/Cpanel/LoggerAdapter.pm [COLOR="silver">- - - Updated - - - ends with info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.

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  cPanelMichael

  • August 13, 2014 16:28

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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