not able to delete email id from cpanel

V1kr6m

• August 11, 2014 23:17

Hi, Trying to remove email id from cpanel account and getting below error. ==================================== [2014-08-11 23:12:16 -0500] warn [cpanel] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[mx] function=[NULLIFY]: statusmsg=[Account is suspended] at /usr/local/cpanel/Cpanel/Wrap.pm line 122 Cpanel::Wrap::send_cpwrapd_request('data', 'domain.com testing', 'action', 'run', 'module', 'mx', 'no_cperror', 1, 'env', HASH(0xc0bb110), 'namespace', 'Cpanel', 'function', 'NULLIFY') called at /usr/local/cpanel/Cpanel/Wrap.pm line 57 Cpanel::Wrap::send_cpwrapd_request_no_cperror('namespace', 'Cpanel', 'module', 'mx', 'function', 'NULLIFY', 'data', 'domain.com testing', 'action', 'run', 'env', HASH(0xc0bb110)) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 130 Cpanel::AdminBin::run_adminbin_with_status('mx', 'NULLIFY', 'domain.com', 'testing') called at /usr/local/cpanel/Cpanel/API/Email.pm line 876 Cpanel::API::Email::delete_pop(Cpanel::Args=HASH(0xc0b5e50), Cpanel::Result=HASH(0xc0b5d00)) called at /usr/local/cpanel/Cpanel/API.pm line 180 Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 252 eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 252 Cpanel::API::_eval_guard(Cpanel::Result=HASH(0xc0b5d00), CODE(0xc0b4e80)) called at /usr/local/cpanel/Cpanel/API.pm line 180 Cpanel::API::_run_module_function(Cpanel::Args=HASH(0xc0b5e50), Cpanel::Result=HASH(0xc0b5d00), 'Email', 'delete_pop') called at /usr/local/cpanel/Cpanel/API.pm line 48 Cpanel::API::_execute('Email', 'delete_pop', HASH(0xc0b5c40)) called at /usr/local/cpanel/Cpanel/API.pm line 323 Cpanel::API::wrap_deprecated('Email', 'delete_pop', HASH(0xc0b5c40)) called at /usr/local/cpanel/Cpanel/Email.pm line 1404 Cpanel::Email::api2_delpop('domain', 'domain.com', 'email', 'testing', 'cache_fix', 1407816736439) called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 116 eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 116 Cpanel::Api2::Exec::api2_exec('Email', 'delpop', HASH(0xc0b4e74), HASH(0xc0b35d8)) called at cpanel line 1335 main::docpanelaction(HASH(0xc0b3614)) called at cpanel line 5026 main::run_fast_json_mode() called at cpanel line 778 ===================================================
Thanks ! Vikram Dhindsa

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  cPanelMichael

  • August 12, 2014 13:46

  Hello :) The error message you provided indicates the account is suspended. Could you confirm the email account is removable when the account is not suspended? Thank you.

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  V1kr6m

  • August 13, 2014 05:19

  Hi , yeah, domain is suspended. thanks how email id was created when domain is suspended, firstly i was getting error after upcp is shwoing email id in account. Thank you ! Vikram Dhindsa

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  cPanelMichael

  • August 13, 2014 14:03

  It's likely the email account was created before the account itself was suspended. Thank you.

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