Email not sending from WHM or websites, using external email host and CloudFlare

Rowan1

• August 14, 2014 02:25

Hi I have been experiencing email issues since I swapped to a new host, I am also now using cloud flare for cdn and am not sure if that has contributed to the problem. The Issue is that WHM doesn't send any emails any more, no alerts from CFS or any other services, as well as my websites hosted on the server, no longer send emails to users or myself. I am sure it"s down to the configuration and would really appreciate help in configuring it correctly. I am using a VPS with centos 6.5 and WHM/Cpanel, for the email exchange I am using Microsoft Online, I am also using Cloud Flare as a CDN, and am running Prestashop sites that are currently using PHP mail function. The name servers on my registrar point to cloud flares name servers, and in cloud flare I have all the MX records set up for Microsoft Online there. All the email delivery reports say that the "message could not be delivered".

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  cPanelMichael

  • August 14, 2014 13:24

  Hello :) Do you see the delivery attempts in /var/log/exim_mainlog? If so, what are the specific error messages for those messages? Thank you.

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  Rowan1

  • August 15, 2014 02:09

  Hi Michael, Thanks for the response, if you want the full report I can send that to you, as it is to big to post and is mainly a repeat of what is bellow, I have defiantly stuffed something up in the configuration:confused: - Removed -

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  cPanelMichael

  • August 15, 2014 16:37

  You can just post a single message log snippet of one message ID. You may find the "exigrep" utility helpful. EX: exigrep user@domain /var/log/exim_mainlog
  Thank you.

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  Rowan1

  • August 21, 2014 20:07

  Fixed:) silly me the SMTP turned out to be blocked, can't believe I didn't think to check that earlier. Thank you for the help Michael.

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  cPanelMichael

  • August 21, 2014 20:19

  I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.

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  sigma27

  • November 08, 2014 12:55

  Hi. I am having the same issue. I don't see where to enable SMTP

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  cPanelMichael

  • November 12, 2014 16:23

  [quote="sigma27, post: 1765751">Hi. I am having the same issue. I don't see where to enable SMTP
  Could you clarify the exact issue you are experiencing? Thank you.

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  Muhammed rehan

  • May 06, 2024 20:25

  Having the same issue, the mails are working fine internally (hosted on my VPS- domain to domain) but when mail is sent outside the server it get stuck in the mail queue manager, on trying deliver not it shows timeout or something like this, i have added the records that godaddy provided but it didn't help

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  cPRex Jurassic Moderator

  • May 06, 2024 20:42

  Muhammed rehan - can you create a new thread with details specific to your issue?

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  Muhammed rehan

  • May 06, 2024 21:21

  done: https://support.cpanel.net/hc/en-us/community/posts/23297878632343-E-mail-Not-Sending-outside-Godaddy-VPS-Server

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