Migration from Plesk 12

RackServers

• August 21, 2014 01:40

So we are trying to transfer from Plesk 12 and get the following error. Transfers of accounts from this system's version of Plesk(tm) are not supported. at /tmp/.perl-ppk-PCmHkR/scripts/main.pl line 161. I know its brand new etc. Just wondering when you guys are looking to support this. Like just a time frame ?

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  cPRichardA

  • August 21, 2014 16:41

  All of the transfers use our Public branch of pkgacct to do migrations. Plesk 12 has been included in the Devel branch of pkgacct and has worked on a number of live migrations. In order to access this development branch of the code you only need to run one line on the command line of your cPanel server as root: # touch /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
  This will allow the Devel branch script to be downloaded rather than the Public branch of the script. However, once you have finished the transfer, you should remove these touch files with the following command: # rm -fv /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
  The touch file /var/cpanel/transfers_devel directs the Transfer Tool to select the Devel branch The touch file /var/cpanel/xferdebug give you extra lines of logging to help you diagnose any problem that you might have during the transfer but normally is not needed if using the Public branch, which is more stable. This should help you until the Devel branch is included in the Public branch.

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  goldy_rocky

  • April 16, 2015 10:31

  Hi Richard, I tried this method but still I am getting below mentioned errors 5.196.xx.xxx:2087/cpsess4053311706/scripts5/render_transfer_log?transfer_session_id=217160109109copya20150416102057BKdgP&log_file=item-TRANSFER_AccountRemoteRoot_gosories">Account "xxxxxxxx": The remote execution of "pkgacct." was not successful, or the requested account, "xxxxxxxx" was not found on the server: "xxx.xxx.xxx.xxx".
  Please help

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  cPanelMichael

  • April 16, 2015 20:19

  Hello, Could you open a support ticket using the link in my signature so want of our migration specialists can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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