Backups are shown in /backups but not in restore, also nothing in remote FTP

techn0guy

• August 26, 2014 14:52

Hello, I just set my WHM to backup all accounts and databases in the /backup folder as well as a remote FTP server running on a spare PC of mine. However when I head over to restore there are no backups available. Also if I check my FTP directory there is nothing in it. It connect to the FTP successfully and is set to run every day. If I run service crond status it says it is running

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  cPanelMichael

  • August 26, 2014 20:21

  Hello :) Do you see backup archives in the /backup/$date/ directory when checking via SSH? Did you enable both local and remote FTP backups? Check the transporter log to see if the backups were transferred to the remote FTP server. It's located at: /usr/local/cpanel/logs/cpbackup_transporter.log
  Thank you.

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  techn0guy

  • August 27, 2014 19:00

  This is what I see when I look into the dated backups, looks like its empty root@server [/backup]# ls ./ 2014-08-23/ 2014-08-25/ 2014-08-27/ ../ 2014-08-24/ 2014-08-26/ cpbackup/ root@server [/backup]# cd 2014-08-26 root@server [/backup/2014-08-26]# ls ./ ../ accounts/ system/ root@server [/backup/2014-08-26]# cd accounts root@server [/backup/2014-08-26/accounts]# ls ./ ../
  And I have attached a pastebin of the cpbackup_transporter.log - removed - Thank you for the quick reply

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  JaredR.

  • August 27, 2014 19:25

  Friendly Moderator Note Please avoid linking to other sites to share output. Please either paste the relevant log portion into the reply, wrapped in CODE tags, or include it as an attachment.

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  cPanelMichael

  • August 27, 2014 19:27

  Could you attach a screenshot of your backup configuration settings in Web Host Manager? Thank you.

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  techn0guy

  • August 31, 2014 05:56

  Sure thing .vB.vB.vB

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  jortiz565

  • September 01, 2014 12:24

  We have the same problem. For some reason I can't see the backups in the remote server but after login several time they appear. I know this do not make sence.

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  cPanelMichael

  • September 03, 2014 17:52

  techn0guy, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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