cPanel mail configuration wrong.
I just finished configuring my server with host name wtgot.domain.com and added primary website for this server of domain.com. When logging into cPanel and adding email in which I did. I then clicked on more then chose configure mail client. I used the configuration that is shown below in red to enter in outlook. The setting provided failed during email setup in outlook.
I then decided to try the other option not recomended for email configuration in which was not ssl (shown in blue below. This worked. I then noticed that second option showed mail.domain.com as setting. I then went back and did first option and changed setting to wtgot.domain.com to mail.domain.com and that worked.
Question: How do correct first options settings in cPanel so that my clients are seeing the correct settings; otherwise I will be getting allot of support tickets.
First Option
Secure SSL/TLS Settings
(Recommended)
Username: admin@domain.com
Password: Use the email account"s password.
Incoming Server: wtgot.domain.com
IMAP Port: 993
POP3 Port: 995
Outgoing Server: wtgot.domain.com
SMTP Port: 465
Authentication is required for IMAP, POP3, and SMTP.
Second Option
Non-SSL Settings
(NOT Recommended)
Username: admin@domain.com
Password: Use the email account"s password.
Incoming Server: mail.domain.com
IMAP Port: 143
POP3 Port: 110
Outgoing Server: mail.domain.com
SMTP Port: 25
Authentication is required for IMAP, POP3, and SMTP
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Hello :) The mail server name for "Secure SSL/TLS Settings" will match the SSL certificate name configured for your mail services in: "WHM Home " Service Configuration " Manage Service SSL Certificates" When it failed, was there a particular error message that you noticed? Thank you. 0
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