Home Directory Backup doesn't include FTP accounts

ImperialTrader

• August 31, 2014 11:06

I would like to create a backup from my reseller hosting plan for my client's websites From cPanel >> Files >> Backup Wizard >> download backup home directory When I try to restore this backup in the new server/host, I see that everything have been restored except (FTP Accounts). Is that's correct? If yes, then how can I solve this problem?

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  mageshm

  • September 01, 2014 05:09

  Hi, Did you seen any error whilet restoring the backup, pls check the logs whether is there any error occured while creating the ftp users on your new server.

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  ImperialTrader

  • September 01, 2014 07:15

  Hi, There are no errors! But the cPanel home directory backup doesn't restore FTP users and doesn't restore also the sub-domains

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  server9host

  • September 01, 2014 08:01

  [quote="ImperialTrader, post: 1720151">Hi, There are no errors! But the cPanel home directory backup doesn't restore FTP users and doesn't restore also the sub-domains
  Please check you backup. I think it's not created fully. Please try to re-generate the backup then try to restore on another server.

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  cPanelMichael

  • September 02, 2014 15:08

  Hello :) Please use the following option to ensure all aspects of the account are packaged: "Download or Generate a Full Website Backup" This is different than the "Download A Home Directory Backup" option. Thank you.

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  ImperialTrader

  • September 02, 2014 22:31

  [quote="server9host, post: 1720181">Please check you backup. I think it's not created fully. Please try to re-generate the backup then try to restore on another server.
  Trying... :) [COLOR="silver">- - - Updated - - - [quote="cPanelMichael, post: 1721112">Hello :) Please use the following option to ensure all aspects of the account are packaged: "Download or Generate a Full Website Backup" This is different than the "Download A Home Directory Backup" option. Thank you.
  I know that it's a different option, but unfortunately I don't have VPS so I don't have the root access. I'm just Reseller!

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  Infopro

  • September 02, 2014 22:41

  "Download or Generate a Full Website Backup" is an option for cPanel users. You don't need Reseller, or root access.

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  ImperialTrader

  • September 04, 2014 23:09

  [quote="Infopro, post: 1721402">"Download or Generate a Full Website Backup" is an option for cPanel users. You don't need Reseller, or root access.
  I know but after I download the backup, how can I restore it? I can't restore it via my reseller plan, I need root access!

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  ImperialTrader

  • September 04, 2014 23:31

  Something strange happened.... Restoring "Home Directory" backup via cPanel interface, don't include FTP accounts Restoring "Home Directory" backup via unzipping the file and uploading to FTP Main directory "/", FTP accounts have been restored!

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  Infopro

  • September 04, 2014 23:46

  [quote="ImperialTrader, post: 1723261">I know but after I download the backup, how can I restore it? I can't restore it via my reseller plan, I need root access!
  You'll need to contact your Hosting Provider to have a Full Website backup restored. [quote="ImperialTrader, post: 1723271">Something strange happened.... Restoring "Home Directory" backup via cPanel interface, don't include FTP accounts Restoring "Home Directory" backup via unzipping the file and uploading to FTP Main directory "/", FTP accounts have been restored!
  Home Directory backups only backup the home directory, not the Full Account.

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