Skip to main content

New Installation

Comments

6 comments

  • cPanelMichael
    Hello :) I moved this post to it's own thread, as it's not related to your original question. 1. Check to make sure your IP address is whitelisted with cPHulk if you have it enabled: "WHM Home " Security Center " cPHulk Brute Force Protection" 2. Where do you see the invalid document root value? Thank you.
    0
  • guptaji
    1 - cphulk's both area are cleard, no IP is listed as black/white; 2 - in phpinfo();
    0
  • cPanelMichael
    Feel free to open a separate support ticket for each issue using the link in my signature so we can take a closer look. You can post the ticket numbers here so we can update this thread with the outcome. Thank you.
    0
  • mrcbrown
    Was there a resolution to the invalid login on a fresh install? I am not having it on WHM but customers are reporting it on cPanel end of things. Would like to save cPanel crew a ticket if there is a solution already found, but if not I'll open one too.
    0
  • cPanelMichael
    [quote="mrcbrown, post: 1726952">Was there a resolution to the invalid login on a fresh install? I am not having it on WHM but customers are reporting it on cPanel end of things. Would like to save cPanel crew a ticket if there is a solution already found, but if not I'll open one too.
    There are several potential causes of a failed login. Do you notice any particular output to /usr/local/cpanel/logs/login_log when a user fails to authenticate to cPanel? Thank you.
    0
  • mrcbrown
    Looks like some folks are using old outdated Hostnames that were bookmarked (migrated to new server) disregard!
    0

Please sign in to leave a comment.