Shared SSL Certificate URL Installed on my Website

Bilal Zaman

• September 11, 2014 10:44

Hi everyone, I am a amateur blogger and I am facing a problem on my website. I think a hacker installed a Shared SSL Certificate URL on my website and I can't find where to delete this shared SSL URL. I found a 'SSL/TLS Manager' and it shows the 'Shared SSL Certficate URL' but I am unable to delete it. Also in the 'Certificates' option, there are no certificates installed. I hope I can find the best help here. Regards

• 

  Bilal Zaman

  • September 11, 2014 15:55

  BTW Due to this reason the normal HTTP website comes up with HTTP 500 Internal Server Error and the HTTPS website redirects to another website.

  0
• 

  cPanelMichael

  • September 11, 2014 18:19

  Hello :) Your access level is listed as "Website Owner", indicating you do not have root access to this server. Have you reported this issue to your web hosting provider? Thank you.

  0
• 

  Bilal Zaman

  • September 11, 2014 18:26

  Hi Michael :) Yes I am just a website owner and I do not have the root access. And NO I haven't yet contacted my hosting provider. I thought maybe I should try to fix it myself. So does this require me to ask my hosting provider for help? Thank you.

  0
• 

  cPanelMichael

  • September 11, 2014 18:27

  Yes, assuming you did not authorize this certificate installation, it's a good idea to report this to your provider. Thank you.

  0
• 

  Bilal Zaman

  • September 11, 2014 18:47

  Thank you Michael. I will report it ASAP.

  0

Please sign in to leave a comment.