Hostname and mail problem

gmyb16

• September 16, 2014 11:19

hello, I have a problem recently change my hostname and from that I'm having problems with my email. If i access through cpanel accepts my username and password but then when directed to a mail handler (example: roundcube) says that the user is incorrect. The only way to fix it, is to add in /etc/userdomains my domain as follows: domain: userdomain It works OK, but only for a few hours, then domain disappears again. Someone can help me? Thank you

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  cPanelMichael

  • September 16, 2014 16:46

  Hello :) Could you confirm that your new hostname is not added to any accounts on the server as a primary domain name or parked/addon domain name? Thank you.

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  gmyb16

  • September 16, 2014 17:30

  [quote="cPanelMichael, post: 1730912">Hello :) Could you confirm that your new hostname is not added to any accounts on the server as a primary domain name or parked/addon domain name? Thank you.
  Hi, hostname is added on the server as a primary domain name. Thanks

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  cPanelMichael

  • September 16, 2014 17:34

  [quote="gmyb16, post: 1730971">Hi, hostname is added on the server as a primary domain name.
  This is the problem. Your hostname must stand on it's own with no association to an account as a domain name. You can update your hostname to something like "server123.domain.com" to resolve the issue. Thank you.

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