Transfer Tool

ramorse

• September 19, 2014 19:13

Suddenly I am not able to use the Transfer Tool in WHM. I use Root/Password and get the following: The remote basic credential check failed due to an error: The password that you provided is not correct, or the SSH key is not permitted access. (Permission denied (publickey,gssapi-keyex,gssapi-with-mic,password).) I have tried to connect to the same server from different servers and get the same error.

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  ramorse

  • September 20, 2014 01:06

  Just for "fun" I tried going in reverse, trying to connect from the server I have been trying to connect to and tried connecting using its Transfer Tool. I got the following error: Cpanel::DBI::Mysql connect('','root',...) failed: Can't connect to local MySQL server through socket '/tmp/mysql.sock' (2) at /usr/local/cpanel/Cpanel/MysqlUtils/Connect.pm line 136 [COLOR="silver">- - - Updated - - - Ugh. That big grin thing is Cpanel colon D

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  ramorse

  • September 20, 2014 20:04

  OK. This is resolved. For some reason I needed to use the Wheel Group user method instead of just using root password. Something must have changed since the last time I had used the tool

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  cPanelMichael

  • September 22, 2014 12:52

  [quote="ramorse, post: 1734361">OK. This is resolved. For some reason I needed to use the Wheel Group user method instead of just using root password. Something must have changed since the last time I had used the tool
  Hello :) It's possible the source server prevents direct access to SSH as "root". A good way to test this is to connect via SSH to the source server directly from the destination server. Thank you.

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