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Cannot connect to SMTP, cannot send e-mails

techn0guy
Hello, I am trying to set up my email on mac mail but it will not connect to the outgoing server. I am using mydomain.com.tld with "Use SSL" checked. But it will not connect or send mail. What is wrong?

Comments

18 comments

Date Votes
  • server9host
    Hello, If you are using SSL then please confirm with your hosting provider use ssl certificate for pop3/imap and smtp and confirm that you use below port number for SSL : POP3 : 995 IMAP : 993 SMTP : 465 Also please confirm about outgoing email server name. Thanks
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  • cPanelMichael
    Hello :) Are you receiving a specific error message? What port are you using for the outgoing mail server? Have you verified the mail server name resolves to your server? Thank you.
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  • techn0guy
    [quote="cPanelMichael, post: 1735921">Hello :) Are you receiving a specific error message? What port are you using for the outgoing mail server? Have you verified the mail server name resolves to your server? Thank you.
    I am using a VPS hosted on Ramnode, with SSL settings it is SMTP Port: 465. All it says on my mail client is that it cannot connect to the smtp server. How can I check if the mail server name resolves to the server?
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  • server9host
    Hello, You can ping your mail server name from your local pc command prompt then you get the your mail server resolve to server or not from your pc.
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  • techn0guy
    [quote="server9host, post: 1736522">Hello, You can ping your mail server name from your local pc command prompt then you get the your mail server resolve to server or not from your pc.
    Well I can ping the website abc.com but I can't ping where the mailserver is abc.com.tld it says Unknown Host
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  • server9host
    Hello, Please contact to your provider for correct outgoing and incoming mail servre name. Also check with provider your local network Ip is blocked or not at server end. Thanks
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  • PascM
    Hello, If you access your cPanel you will probably be able to see the settings you need in order to set your email on your mac, also you can probably verify your mailserver, probably is something like mail.yourdomain.tld Regards
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  • techn0guy
    I feel like there is a bigger issue developing now, I cannot use SMTP for any of my email addresses for any cPanel account. Also my IMAP only connects if I don't use SSL, what could be the giant issue here? [COLOR="silver">- - - Updated - - - I can ping the non-secure server, but I can't ping the SSL one
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  • cPanelMichael
    [quote="techn0guy, post: 1739352">I feel like there is a bigger issue developing now, I cannot use SMTP for any of my email addresses for any cPanel account. Also my IMAP only connects if I don't use SSL, what could be the giant issue here?
    I suggest contacting your web hosting provider for assistance with getting your email client configured with the correct settings. It's possible you need to use a different mail server name, or an alternate port if your ISP is blocking port 25. Thank you.
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  • techn0guy
    [quote="cPanelMichael, post: 1739961">I suggest contacting your web hosting provider for assistance with getting your email client configured with the correct settings. It's possible you need to use a different mail server name, or an alternate port if your ISP is blocking port 25. Thank you.
    I have tried virtually everything, but the strange thing is.. if I download AirMail or Postbox (Alternative mac mail clients) they configure successfully and I can send using SMTP. Have you ever heard of such a thing? It leads me to believe that for some reason Mac Mail will not allow non-trusted certificates. When I configure the mail in the other programs it asks me if I want to trust a certificate multiple times, but on mac mail it will only ask me once, if that.
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  • cPanelMichael
    Have you tried removing the email account from the mail client and adding it again? Thank you.
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  • techn0guy
    [quote="cPanelMichael, post: 1743051">Have you tried removing the email account from the mail client and adding it again? Thank you.
    I have tried multiple times, inputting the EXACT settings that work with airmail
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  • cPanelMichael
    You could post to the OSX support communities to report the issue you are experiencing, as it's isolated to that particular application:
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  • jpearl
    I am having the same issue from 2 different mail clients from 2 different countries.
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  • cPanelMichael
    [quote="jpearl, post: 1755191">I am having the same issue from 2 different mail clients from 2 different countries.
    This would be a separate issue if you are experiencing it on different email clients. Could you elaborate on the specific issue you are having? Thank you.
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  • rtafoya
    I can verify that this is happening on my cPanel hosts as well, probably since the Yosemite upgrade to Mac OS. I can send through SMTP from any client but Apple Mail. That dies on any cPanel SSL connection I try, ostensibly because they're running self-signed certificates to the root host domain and rather than generate a popup "do you wish to continue" warning like Outlook and other clients on the Mac, it just dies. [quote="techn0guy, post: 1743041">I have tried virtually everything, but the strange thing is.. if I download AirMail or Postbox (Alternative mac mail clients) they configure successfully and I can send using SMTP. Have you ever heard of such a thing? It leads me to believe that for some reason Mac Mail will not allow non-trusted certificates. When I configure the mail in the other programs it asks me if I want to trust a certificate multiple times, but on mac mail it will only ask me once, if that.
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  • trex_websouls
    Ask your hosting provider that enable this option on the server: "Require clients to connect with SSL or issue the STARTTLS command before they are allowed to authenticate with the server."
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  • cPanelMichael
    [quote="rtafoya, post: 1805691">I can verify that this is happening on my cPanel hosts as well, probably since the Yosemite upgrade to Mac OS. I can send through SMTP from any client but Apple Mail.
    Did you use the mail auto-configure script provided in cPanel when setting up this email account? Thank you.
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