Cpanel update failure in upcp

asep_kampak

• September 22, 2014 04:30

hi, im new user cpanel. i have a problem, i always have email Cpanel update failure in upcp. and contain: Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1411329421.log` failed, exited with code 4 (signal = 0) the log file is: [PHP]---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (12237) at Mon Sep 22 02:57:01 2014 [20140922.025701] Detected cron=1 (cron mode set from command line) [20140922.025701] 1% complete [20140922.025701] Running Standardized hooks [20140922.025701] 2% complete [20140922.025701] mtime on upcp is 1386187348 (Thu Dec 5 03:02:28 2013) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (12241) at Mon Sep 22 02:57:02 2014 [20140922.025702] Detected version '11.40.0.31' from version file. => Log closed Mon Sep 22 03:19:07 2014 [20140922.031907] 17% complete [20140922.031907] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1411329421.log` failed, exited with code 4 (signal = 0) => Log closed Mon Sep 22 03:19:07 2014 [/PHP] i want to know what happen? and how i can fix it? please your advice :D

• 

  server9host

  • September 22, 2014 11:52

  Hello, Please post /var/cpanel/updatelogs/update.1411329421.log files error content. Also try to perform upcp forcefully on sever using below command : /scripta/upcp --force
  Thanks

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• 

  cPanelMichael

  • September 22, 2014 16:00

  Hello :) Does the issue persist when you attempt to force another update of cPanel? If so, please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  asep_kampak

  • September 23, 2014 03:35

  @server9host : i had to try /scripts/upcp --force. but the error still same. ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (27426) at Tue Sep 23 09:47:16 2014 [20140923.094716] Detected cron=0 (SSH connection detected) [20140923.094716] 1% complete [20140923.094716] Running Standardized hooks [20140923.094716] 2% complete [20140923.094716] mtime on upcp is 1386187348 (Thu Dec 5 03:02:28 2013) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (27430) at Tue Sep 23 09:47:17 2014 [20140923.094717] Detected version '11.40.0.31' from version file. [20140923.094717] --force passed on command line. Upgrade will disregard update config settings. => Log closed Tue Sep 23 10:09:22 2014 [20140923.100922] 17% complete [20140923.100922] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1411440436.log --force` failed, exited with code 4 (signal = 0) => Log closed Tue Sep 23 10:09:22 2014
  @cpanelMichael : no, i dont know. every cpanel always attempt to update but failed. 1 again, i have proxy in my network. do i must setting proxy for update? wheres file config to setting proxy?

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  cPanelMichael

  • September 23, 2014 15:38

  [quote="asep_kampak, post: 1735642">@cpanelMichael : no, i dont know. every cpanel always attempt to update but failed. 1 again, i have proxy in my network. do i must setting proxy for update? wheres file config to setting proxy?
  It depends on how you have configured the proxy. You may need to consult with your data center or hosting provider for help with disabling it if you are concerned that's the reason for the loss of connectivity. Thank you.

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