cant login to cpanel The login is invalid. 401 Access Denied

I have recently purchased a web domain and hosting plan from mpserv.net. when i first got it i was able to login to the cpanel just fine, but when i changed the pass it would not let me login anymore. i was able to when i used a different network ip. I talked to the CEO of the company, he reset the password and did what he can but it still did't work for me. he said that the only thing he could think of that is blocking me from loging in is my ISP blocking something past the loading the login page. i talked to my isp and they said everything was good on there end. when i try to login it says "The login is invalid." right away. in developer tools here is the error i get. 23942 Remote Address:198.12.66.74:2083 Request URL:https://nyweb1.mpserv.net:2083/login/?login_only=1 Request Method:POST Status Code:401 Access Denied Request Headers view source Accept:*/* Accept-Encoding:gzip,deflate Accept-Language:en-US,en;q=0.8 Connection:keep-alive Content-Length:28 Content-type:application/x-www-form-urlencoded Cookie:_ga=GA1.2.1370744610.1411174325; cprelogin=no; cpsession=%3anOdLdnnV5kWkL802CRIN3EydgSah3GaML28YQW3elLaiejEK9UZ7Uewk0F0dnM6a%2cc84d81d8f47ccb4ae95ee1aa1a4a68813bc49ade04af8dfc8bfdd1395f8b752a Host:nyweb1.mpserv.net:2083 Origin:https://nyweb1.mpserv.net:2083 Referer:https://nyweb1.mpserv.net:2083/ User-Agent:Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.120 Safari/537.36 Query String Parameters view source view URL encoded login_only:1 Form Data view source view URL encoded user:hansenco pass:(NOT SAYING) Response Headers view source Connection:close Content-Encoding:gzip Content-Length:58 Content-type:text/plain; charset="utf-8" Date:Tue, 23 Sep 2014 22:33:29 GMT Server:cpsrvd/11.44.1.18 Set-Cookie:cprelogin=no; HttpOnly; path=/; port=2083; secure Set- Cookie:cpsession=%3aEvAl2rcNarIhhYyRGsBO0SvgxzCM_cTXZIGztdf6IErynE39m0RIg0vSO12idHc2%2c69822e161705dd7731a9de8b8c4bb8d8c9cf6c88da32673f3d4653e961ded73f; HttpOnly; path=/; port=2083; secure
it says the error is is coming from line 202 in index @ajaxObject.update @do_login LINE 202 "use strict";function toggle_locales(e){while(LOCALE_FADES.length)clearInterval(LOCALE_FADES.shift());var t=div_cache[e?"locale-container":"login-container">;set_opacity(t,0);if(HAS_CSS_OPACITY)content_cell.replaceChild(t,content_cell.children[0]);else{var n=content_cell.children[0];content_cell.insertBefore(t,n),t.style.display="",n.style.display="none"}LOCALE_FADES.push(fade_in(t)),LOCALE_FADES.push((e?fade_out:fade_in)("locale-footer"))}function fade_in(e,t,n){e=div_cache[e]||DOM.get(e)||e;var r=e.style,i,s=window.getComputedStyle?getComputedStyle(e,null):e.currentStyle,o=s.visibility,u;if(e.offsetWidth&&o!=="hidden"){if(window.getComputedStyle)u=Number(s.opacity);else{try{u=e.filters.item("DXImageTransform.Microsoft.Alpha").opacity}catch(a){try{u=e.filters("alpha").opacity}catch(a){u=100}}u/=100}u||(u=0)}else u=0,set_opacity(e,0);if(n&&u<.01){u&&set_opacity(e,0);return}t||(t=FADE_DURATION);var f=t*1e3,l=new Date,c;n?c=f+l.getTime():r.visibility="visible";var h=function(){var t;n?(t=u*(c-new Date)/f,t<=0&&(t=0,clearInterval(i),r.visibility="hidden")):(t=u+(1-u)*(new Date-l)/f,t>=1&&(t=1,clearInterval(i))),set_opacity(e,t)};return h(),i=setInterval(h,FADE_DELAY),i}function fade_out(e,t){return fade_in(e,t,!0)}function ajaxObject(e,t){this._url=e,this._callback=t||function(){}}function login_results(e){var t;try{t=JSON.parse(e&&e.responseText)}catch(n){t=null}var r=e.status;if(r===200){show_status(MESSAGES.success,"success"),fade_out("content-container",FADE_DURATION/2);if(t){var i=DOM.get("dest_uri").value,s;i&&!i.match(/^\/login\/?/)?s=t.security_token+i:s=t.redirect;if(/^(?:\/cpsess[^\/]+)\/$/.test(s))top.location.href=s;else{if(t.security_token&&top!==window)for(var o=0;o||MESSAGES.invalid_login,"error"),set_status_timeout()}else show_status(MESSAGES.network_error,"error");show_links(document.body),login_button.release();return}function show_status(e,t){DOM.get("login-status-message")[_text_content]=e;var n=DOM.get("login-status"),r=t&&level_classes[t]||level_classes.info,i=n.className.replace(levels_regex,r);n.className=i,fade_in(n),reset_status_timeout()}function reset_status_timeout(){clearTimeout(STATUS_TIMEOUT),STATUS_TIMEOUT=null}function set_status_timeout(e){STATUS_TIMEOUT=setTimeout(function(){fade_out("login-status")},e||8e3)}function do_login(){if(LOGIN_SUBMIT_OK){LOGIN_SUBMIT_OK=!1,hide_links(document.body),login_button.suppress(),show_status(MESSAGES.authenticating,"info");var e=new ajaxObject(login_form.action,login_results);e.update("user="+encodeURIComponent(login_username_el.value)+"&pass="+encodeURIComponent(login_password_el.value),"POST")}return!1}function _set_links_style(e,t,n){var r=e.getElementsByTagName("a");for(var i=r.length-1;i>=0;i--)r.style[t]=n}function hide_links(e){_set_links_style(e,"visibility","hidden")}function show_links(e){_set_links_style(e,"visibility","")}var FADE_DURATION=.45,FADE_DELAY=20,AJAX_TIMEOUT=3e4,LOCALE_FADES=[],HAS_CSS_OPACITY="opacity"in document.body.style,login_form=DOM.get("login_form"),login_username_el=DOM.get("user"),login_password_el=DOM.get("pass"),login_submit_el=DOM.get("login_submit"),div_cache={"login-page":DOM.get("login-page")||!1,"locale-container":DOM.get("locale-container")||!1,"login-container":DOM.get("login-container")||!1,"locale-footer":DOM.get("locale-footer")||!1,"content-cell":DOM.get("content-container")||!1,invalid:DOM.get("invalid")||!1},content_cell=div_cache["content-cell">;div_cache["locale-footer">&&(div_cache["locale-footer">.style.display="block");var reset_form=DOM.get("reset_form"),reset_username_el=DOM.get("reset_pass_username"),RESET_FADES=[],show_reset=function(){reset_username_el.value||(reset_username_el.value=login_username_el.value);while(RESET_FADES.length)clearInterval(RESET_FADES.shift());RESET_FADES.push(fade_in(reset_form)),RESET_FADES.push(fade_out(login_form)),reset_username_el.focus()},hide_reset=function(){while(RESET_FADES.length)clearInterval(RESET_FADES.shift());RESET_FADES.push(fade_in(login_form)),RESET_FADES.push(fade_out(reset_form)),login_username_el.focus()};if(HAS_CSS_OPACITY)var set_opacity=function(t,n){t.style.opacity=n};else var filter_regex=/(DXImageTransform\.Microsoft\.Alpha\()[^)]*\)/,set_opacity=function(t,n){var r=t.currentStyle.filter;if(!r)t.style.filter="progid:DXImageTransform.Microsoft.Alpha(enabled=true)";else if(!filter_regex.test(r))t.style.filter+=" progid:DXImageTransform.Microsoft.Alpha(enabled=true)";else{var i=r.replace(filter_regex,"$1enabled=true)");i!==r&&(t.style.filter=i)}try{t.filters.item("DXImageTransform.Microsoft.Alpha").opacity=n*100}catch(s){try{t.filters.item("alpha").opacity=n*100}catch(s){}}};ajaxObject.prototype.updating=!1,ajaxObject.prototype.abort=function(){this.updating&&(this.AJAX.abort(),delete this.AJAX)},ajaxObject.prototype.update=function(e,t){if(this.AJAX)return!1;var n=null;if(window.XMLHttpRequest)n=new XMLHttpRequest;else{if(!window.ActiveXObject)return!1;n=new ActiveXObject("Microsoft.XMLHTTP")}var r,i=this;n.onreadystatechange=function(){n.readyState==4&&(clearTimeout(r),i.updating=!1,i._callback(n),delete i.AJAX)};try{var s;r=setTimeout(function(){i.abort(),show_status(MESSAGES.ajax_timeout,"error")},AJAX_TIMEOUT),/post/i.test(t)?(s=this._url+"?login_only=1",n.open("POST",s,!0),n.setRequestHeader("Content-type","application/x-www-form-urlencoded"),n.send(e)):(s=this._url+"?"+e+"&timestamp="+(new Date).getTime(),n.open("GET",s,!0),n.send(null)),this.AJAX=n,this.updating=!0}catch(o){login_form.submit()}return!0};var _text_content="textContent"in document.body?"textContent":"innerText",level_classes={info:"info-notice",error:"error-notice",success:"success-notice",warn:"warn-notice"},levels_regex="";for(var lv in level_classes)levels_regex+="|"+level_classes[lv];levels_regex=new RegExp("\\b(?:"+levels_regex.slice(1)+")\\b");var STATUS_TIMEOUT=null,LOGIN_SUBMIT_OK=!0;document.body.onkeyup=function(){LOGIN_SUBMIT_OK=!0},document.body.onmousedown=function(){LOGIN_SUBMIT_OK=!0};var login_button={button:login_submit_el,_suppressed_disabled:null,suppress:function(){this._suppressed_disabled===null&&(this._suppressed_disabled=this.button.disabled,this.button.disabled=!0)},release:function(){this._suppressed_disabled!==null&&(this.button.disabled=this._suppressed_disabled,this._suppressed_disabled=null)},queue_disabled:function(e){this._suppressed_disabled===null?this.button.disabled=e:this._suppressed_disabled=e}};if(!window.JSON){login_button.suppress();var new_script=document.createElement("script");new_script.onreadystatechange=function(){if(this.readyState==="loaded"||this.readyState==="complete")this.onreadystatechange=null,window.JSON={parse:window.jsonParse},window.jsonParse=undefined,login_button.release()},new_script.src="/unprotected/json-minified.js",document.getElementsByTagName("head")[0].appendChild(new_script)}try{login_form.onsubmit=do_login,set_opacity(DOM.get("login-wrapper"),0),LOCALE_FADES.push(fade_in("login-wrapper"));var preload=document.createElement("div");preload.id="preload_images",document.body.insertBefore(preload,document.body.firstChild),window.IS_LOGOUT?set_status_timeout(1e4):/(?:\?|&)locale=[^&]/.test(location.search)&&show_status(MESSAGES.session_locale),setTimeout(function(){login_username_el.focus()},100)}catch(e){window.console&&console.warn(e)};
here is some of more info if needed operating system: windows 7 browse: google chrome login website: