Restoring Horde Preferences Error - SEG11

Brad Sutherland

• September 29, 2014 05:47

When doing a server migration I get the following error: Horde Restoring Horde preferences (if any) Failed: The subprocess ended prematurely because it received the "SEGV" (11) signal. Any help? Anybody had this error before? Thanks in advance.

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  cPanelMichael

  • September 29, 2014 19:32

  Hello :) It looks like you were able to resolve this error message based on your other thread. Could you clarify if it still occurs, and if not, update this thread with the solution? Thank you.

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  Brad Sutherland

  • September 30, 2014 08:07

  [quote="cPanelMichael, post: 1740052">Hello :) It looks like you were able to resolve this error message based on your other thread. Could you clarify if it still occurs, and if not, update this thread with the solution? Thank you.
  Hey, unfortunately the error has not been solved. I closed the other thread because I did not include where the error message was (now I've stated it is in the Horde section). Thanks

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  cPanelMichael

  • September 30, 2014 13:51

  Could you provide information about the server you are transferring this account to (e.g. OS, cPanel version, Kernel)? Also, please post the contents of your /etc/my.cnf file. Thank you.

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  Brad Sutherland

  • September 30, 2014 14:57

  [quote="cPanelMichael, post: 1740511">Could you provide information about the server you are transferring this account to (e.g. OS, cPanel version, Kernel)? Also, please post the contents of your /etc/my.cnf file. Thank you.
  OS: Linux Server/CPanel?: 11.44.1.18 CPanel Pro 1.0 Kernel: 3.15.4-x86_64-linode45 Thanks, sorry for lack of information. New to this job.

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  cPanelMichael

  • September 30, 2014 15:15

  Could you post the contents of your /etc/my.cnf file? In particular, I'm curious if there are any timeout values configured. Thank you.

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  sozotech

  • October 07, 2014 14:20

  [quote="cPanelMichael, post: 1740652">Could you post the contents of your /etc/my.cnf file? In particular, I'm curious if there are any timeout values configured. Thank you.
  Hi Michael, I am getting the same error when trying to migrate a particular account. Here are the my.cnf files of both servers. Source Server [QUOTE][mysqld] set-variable = max_connections=500 #log-slow-queries safe-show-database open_files_limit=50000
  Destination Server [QUOTE][mysqld] default-storage-engine=MyISAM innodb_file_per_table=1 query-cache-type = 1 query-cache-size = 64M local-infile=0 max_allowed_packet=268435456 open_files_limit=50000
  Also here is some more information from the transfer log. [QUOTE]Failed to merge temporary database named "cptmpdb_bekolite_odau2CtR0A7wg7fG" into Roundcube: "DBD::mysql::st execute failed: Cannot add or update a child row: a foreign key constraint fails (`roundcube`.`contacts`, CONSTRAINT `user_id_fk_contacts` FOREIGN KEY (`user_id`) REFERENCES `users` (`user_id`) ON DELETE CASCADE ON UPDATE CASCADE)". Dropping the temporary database named "cptmpdb_bekolite_odau2CtR0A7wg7fG". Roundcube Horde Restoring Horde preferences (if any) Failed: The subprocess ended prematurely because it received the "SEGV" (11) signal.
  Best regards, Eric

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  cPanelMichael

  • October 07, 2014 15:13

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  sozotech

  • October 07, 2014 19:15

  Thanks, I have opened ticket number 5549665 to look into this. Eric

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  cPanelMichael

  • October 08, 2014 20:17

  To update, it looks like the restore failed due from too small of a value configured for "innodb_log_file_size" in the MySQL configuration. Thank you.

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