Restoring backup archive

EHR

• September 30, 2014 03:36

....and if the backup was generated by cPanel's fullbackup generator and there still are problems importing the account ? Neither account transfer tool didn't work.
Starting "RESTORE" for Account "************" Restore File: "/home/backup-9.30.2014_11-01-20_******.tar.gz" Restore Reseller Privs: "yes" Restricted mode: "no" Express mode: "no" ArchiveManager Preparing archive for restoration " ArchiveManager Failed to extract the archive at "/home/backup-9.30.2014_11-01-20_*******r.tar.gz": The tar archive extraction failed because of an error: The "/bin/gtar" command (process 870978) reported the "ENOENT" (2) error when it ended.: "/bin/gtar: Unexpected EOF in archive /bin/gtar: Unexpected EOF in archive /bin/gtar: Error is not recoverable: exiting now ". Failed: Account Restore Failed: "Failed to extract the archive at "/home/backup-9.30.2014_11-01-20_****.tar.gz": The tar archive extraction failed because of an error: The "/bin/gtar" command (process 870978) reported the "ENOENT" (2) error when it ended.: "/bin/gtar: Unexpected EOF in archive /bin/gtar: Unexpected EOF in archive /bin/gtar: Error is not recoverable: exiting now "."
and account transfer:
Starting "RESTORE" for Account "***********" Failed: Error while executing "/usr/local/cpanel/scripts/getremotecpmove": The "/usr/local/cpanel/scripts/getremotecpmove" command (process 863276) reported the "EPERM" (1) error when it ended.

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  cPanelMichael

  • September 30, 2014 15:46

  Hello :) I moved this post into it's own thread because it's not related to the original question. The error message you provided indicates the archive is corrupted. Are you able to generate a new backup for the account? Thank you.

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  kpmedia

  • January 06, 2015 09:37

  I've run into this exact same problem. Regenerating a new backup had no effect.

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  cPanelMichael

  • January 07, 2015 19:03

  ]I've run into this exact same problem. Regenerating a new backup had no effect.

  
  What method are you using to restore the account that was generated through cPanel? Have you verified the backup generates successfully? Thank you.

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  kpmedia

  • January 09, 2015 00:44

  I found the issue. The backup was silently choking on a large 7gb log file. (Yes, that's nuts. It was caused by a WordPress backup plugin. It's been removed.) Once that was deleted, it backed up fine. :)

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  cPanelMichael

  • January 09, 2015 16:30

  I am happy to see you were able to address the issue. Thank you for updating us with the outcome.

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