Cannot sign into WHM and Cpanel.

Holmerj

• October 21, 2014 03:09

Hi all, my problem started about 2 days ago where I could not log into either WHM or Cpanel. I have VPS on Linux 6.2. I have tried using putty on the root side but I get a message back stating no support authentication methods available server sent public key gssapi-keyx gssapi with mic I think I probably have a brute fore problem and I have been locked out. need assistance please.

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  24x7server

  • October 21, 2014 12:37

  Hello, I think you have disabled SSH Password Authorization on your server and due to that you are getting this issues., Login your WHM and enabled it from Security Center >> SSH Password Authorization Tweak

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  Holmerj

  • October 21, 2014 13:03

  Hi as stated I cannot get into either WHM or cpanel and cannot get into the server

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  cPanelMichael

  • October 21, 2014 13:49

  Hello :) You will need to consult with your data center or hosting provider to get access restored if you are unable to access your server via SSH or WHM. You can provide them with the following commands to disable cPHulkd with console access:
  for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done /usr/local/cpanel/bin/cphulk_pam_ctl --disable
  Thank you.

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  Holmerj

  • October 21, 2014 15:31

  ]Hello :) You will need to consult with your data center or hosting provider to get access restored if you are unable to access your server via SSH or WHM. You can provide them with the following commands to disable cPHulkd with console access:
  for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done /usr/local/cpanel/bin/cphulk_pam_ctl --disable
  Thank you.

  
  Thank very much

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